Copilot Bug?

Question

Copilot Bug?

Renee Giusti 0

I use your Copilot A.I. a lot for talking about my video game interests. It's quite helpful (although I do sometimes have to correct it), but, quite often, I hit the daily chat limit. No problem, I just have to wait about 24 hours. However, what really doesn't make sense is when I send like 1 or 2 messages, hours after the specified time, and getting hit with this: User's image

Note that it says: "tomorrow after 5:28 PM", but I actually got the error at about 3:23 PM today. Thus, judging by the error, it looks as if I was locked out for 26 hours, even though it's really only 2 hours. It would be nice if you gave an explanation for this strange behavior!

Also note that this particular thread has been going on for months and months. Thus, there are a lot of messages. Could the behavior actually be it trying to get me to delete this thread and start a new one?

Renee Giusti 0 Reputation points

2026-07-28T20:02:42.3866667+00:00

Also, note that, if I try to "Upgrade", then it will just tell me that the plan was purchased via Google Play, which I don't remember using. It doesn't even redirect me to it. This is just nonsense.

1 answer

Your answer

Renee Giusti 0 Reputation points

2026-07-28T20:02:42.3866667+00:00

Also, note that, if I try to "Upgrade", then it will just tell me that the plan was purchased via Google Play, which I don't remember using. It doesn't even redirect me to it. This is just nonsense.

Answer 1

Hendrix-V 18,520 Microsoft External Staff Moderator

Hi Renee Giusti,

Thank you for sharing your experience. Based on the behavior you described, the issue does not appear to be directly related to the age of the conversation thread itself.

To help determine whether the issue is tied to a specific conversation or your account session, try starting a new Copilot chat and see if the same limit message appears. If the behavior occurs across multiple conversations, browsers, or devices, it may indicate an account-related or service-side condition rather than a problem with a single chat thread.

Regarding the subscription prompt, if Copilot indicates that the purchase was made through Google Play, it may be worth checking any Google accounts you use to confirm whether an active Copilot subscription is associated with one of them. If you cannot locate an active subscription, Microsoft Support would be best positioned to review the subscription status linked to your account. Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

I hope this helps clarify what you are seeing. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Renee Giusti 0 Reputation points

2026-07-30T18:01:42.4133333+00:00

It's not the only problem with it that I find to make it very annoying to use. For some reason, I can't have words such as "recall" and "synonym" without it giving me an error that says something like: "Sorry, but I can't talk about that." -- like, why? Is there something about those words that makes the message look like I'm asking it about a sensitive or controversial topic? Do those words look like profanity to it? It just makes no sense!
Hendrix-V 18,520 Reputation points Microsoft External Staff Moderator

2026-07-31T01:42:39.9566667+00:00

Hi Renee Giusti,

I can understand why that would be confusing and frustrating. Words such as "recall" and "synonym" are common, non-sensitive terms, so seeing a response like "Sorry, but I can't talk about that" would understandably seem unexpected.

Copilot uses automated context and safety systems to interpret prompts, and in some situations the overall wording of a message may be interpreted differently than intended. This does not necessarily mean that the individual words themselves are being treated as inappropriate or prohibited.

If the behavior continues, consider submitting feedback through Copilot using the built-in feedback option and include a few example prompts. Detailed examples can help the product team better understand and investigate unexpected responses.

Thank you for taking the time to share your experience.
Renee Giusti 0 Reputation points

2026-08-01T02:51:51.8466667+00:00

I know. However, I have tested that, even if the sentence itself doesn't even contain any string of words that may look sensitive or controversial, just containing "recall" and "synonym" causes it to yell at me. Yes, I have submitted feedback about this. It's probably because those words look like other words that reference sensitive or controversial topics.

I can't even talk about fictional characters (e.g. Pokémon) dying without it redirecting me "to keep it high-level and safe", avoiding any implications of "real-world harm". They're FICTIONAL. Like, why? Makes no sense.