How to pay a LOCKED invoice

Question

How to pay a LOCKED invoice

Gary Thorpe 0

I have had several payments come out of the account on a monthly basis and was not sure which one related to which, ie for other machines I have had. I cancelled a subscription and as a result of this my account was locked ( one drive ) where I keep files... The billing centre says the previous invoice is now locked, and to contact Azure to pay it, however I cant contact Azure as I keep going round in a LOOP when trying to describe the issue. I just need to speak to someone which is proving impossible - Any help please?

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2 answers

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Answer 1

Hello Gary, When an invoice is shown as Locked and the portal won’t let you pay, the supported path is to use the Azure portal Billing experience to pay when possible or, if the invoice can’t be paid in-portal, to contact Azure Support/Billing so they can assist with the locked billing state.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
Click on Create a Support Request.
On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
Fill all the required information and provide a clear description of your issue and click Next.
Review and create as submit the support request.
You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-08-29T17:21:40.2833333+00:00

Just checking to see, If the information shared was helpful, please accept the answer and upvote. Please feel free to reach out if you have any additional questions or need further clarification. Thanks

Answer 2

Hi Gary,

Please create a free Billing support request by carefully following my instructions below.

1. To start the process, please navigate to below link:

https://portal.azure.com/#create/Microsoft.Support

2. Issue type: Billing, Problem type: Make a Payment, Problem subtype: Need assistance to make a payment immediately, similar to below screenshot:

User's image

3. Click Next. There will be a delay, then some Solutions will be displayed. DO NOT CLICK on any of these, instead click Return to support request in upper left corner.

User's image

4. Click Next to advance to Additional details tab. For Issue Category, select Azure - Billing Issue, if you don't have paid support plan choose Basic, continue filling out form, click Next, review information, click Create to submit case. You should receive an automated email within minutes and be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP