HELP PLEASE.....One Note - Password glitch?

Hello Owen Tingle,

I understand that you recently changed the password for a protected OneNote journal on your Android phone. Although the notebook appears to be synced, the journal will no longer open on either your phone or laptop because OneNote rejects both the old and new passwords, and you have also noticed a related .one file in the OneDrive Recycle Bin.

Please try the options below first:

1. Do not uninstall OneNote, clear its data, or delete anything yet, as the phone may still hold unsynced information.
2. In a browser, sign in to https://www.onenote.com with the same account and try opening the protected section there. Enter the password carefully, passwords are case-sensitive, so check capitalization, spaces, keyboard language, and any symbols.
3. In OneDrive’s Recycle Bin, first download or preserve a copy of journal.one if possible, then restore it. A .one file is a OneNote section, and restoring it returns it to its original location.
4. On the laptop, check OneNote > File > Info > Open Backups for a copy created before the password change.

Since this contains legal evidence, keep copies of the .one file and avoid repeatedly editing or moving the notebook.

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

If the answer is helpful, please click "Yes" to accept answer and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.