Can't record in Teams with MS 365 Family

J Arnold 0 Reputation points
2026-07-27T18:48:43.49+00:00

I am unable to record my own meeting or access the recording button on a meeting set up by another user.

When selecting "Plans and Upgrades" under setting, it is indicated that my license supports recording. MS Teams license Screenshot 2026-07-27 142949

In addition to not being able to record my own meetings, I cannot access recording controls for a meeting set up by another organization. I had an interview where I was supposed to join a Teams meeting and record my answers to several questions. I could not participate.

Searching the web yields info saying only a business license can record. The screen shot above says I should. What gives?

Microsoft Teams | Microsoft Teams Free | Other
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  1. Ruwim.B 6,900 Reputation points Volunteer Moderator
    2026-07-28T12:54:30.3166667+00:00

    The option to record a call or a meeting should be available at the top of the call screen.

    User's image

    Note that at least one another user must be on the call with audio/video enabled. If the person who is trying to start recording does not have any Microsoft 365 subscription, the message "Upgrade to record" will be shown.

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  2. Ruwim.B 6,900 Reputation points Volunteer Moderator
    2026-07-27T19:13:01.62+00:00

    You should be able to record your own meetings. This feature was added to Teams Personal accounts by December last year.

    https://support.microsoft.com/en-us/teams/free/meetings/manage-meeting-and-call-recordings-in-microsoft-teams-free

    However, if you are participating in a meeting created by a Business/Enterprise account, this feature might be restricted.

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