365 Premium was purchased/ upgraded on the Apple App store and it is not updating my Microsoft 365 account

Question

365 Premium was purchased/ upgraded on the Apple App store and it is not updating my Microsoft 365 account

Jason Emig 5

I purchased 365 Premium to upgrade my 365 family subscription. The purchase was Via the Apple App store. My payment went thru and it has been a few days. My 365 account has not updated, and still reflects the 365 family plan.

How can I get it to update to my purchased 365 Premium?

0 comments

1 answer

Your answer

Answer 1

Jonathan Deives 80,855 Independent Advisor

Since this was purchased through Apple Store, a third-party retailer, that transaction is managed by Apple, not Microsoft. Microsoft's support page confirms this: they can't reissue, cancel, or manage billing for subscriptions bought through third-party retailers, only the retailer can. You'll need to contact Apple customer service directly.

Source:
https://support.microsoft.com/en-US/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

Jason Emig 5 Reputation points

2026-07-27T17:27:49.72+00:00

Thank you, but from what I understand that’s for billing issues. Why has my Microsoft account not updated?
Jonathan Deives 80,855 Reputation points Independent Advisor

2026-07-27T17:29:42.7666667+00:00

This is a public community forum, and we are users; we do not have access to your account data or information.

You will need to contact Apple Support to check what the issue is. In some cases, there may also be a 48-hour delay before your plan synchronizes with your account.