The Print Preview in Edge is showing a big white box

ElizabethRiley-4444 20 Reputation points
2026-07-25T15:20:20.9566667+00:00

I'm using Windows 11 and I am completely updated. I use HP Officejet Pro 9025e and this is also updated. The Print Preview in Edge is showing a big white box and the page I want to print isn't aligned properly. This makes it impossible to be able to print a document, nor select a range of pages. My locally generated documents do not have a problem. It's only when I need to print something in Edge, as with a cooking recipe. How do I get rid of this big white box?

I have tried printing to another printer, including pdf and it does not fix the problem. I got disconnected from Chat with Microsoft Tech and I'm unable to reconnect. They apparently are having an issue.

Not sure what to do. Any help will be appreciated. Thank you for your time.

Microsoft Edge | Other | Windows 11
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Answer accepted by question author
Manoel Barros 21,815 Reputation points Independent Advisor
2026-07-31T00:26:33.4+00:00

Thanks!

Disabling the extensions didn't help, right? Only the guest profile worked?

There is no way to repair the profile itself. The solution is to migrate to a new profile.

  • If you don't want to lose your favorites or passwords, link an account to Edge.
  1. Click the Profile icon > Sign in to sync > Enter your email account credentials.
  2. When syncing your profile, click Set up a new profile > Personal.
  3. Click the Profile icon > Profile Settings > Under "More profiles," click the trash can icon next to your old profile. enter image description here
  4. After deleting the old profile, restart the computer > Open Edge again and link your account to restore the data > Test it.

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  1. ElizabethRiley-4444 20 Reputation points
    2026-07-27T21:01:31.7733333+00:00

    Untitled

    This one shows the white box better. You can see our conversation. When I go to the three buttons on the top right in Edge and click Print, it opens this window. The pages I want to print are not sitting properly in the white box. The pagination is off. I'm sorry I may have confused everything, but I am not a technical person at all. I hunt and peck on the keyboard.

    When you recommend reinstalling Edge, do I have to uninstall it first?

    Thank you for your time, and once again, please forgive my incompetence.

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  2. ElizabethRiley-4444 20 Reputation points
    2026-07-27T20:49:38.98+00:00

    I can print in Google Chrome. Not Edge. I can print any file in my pc with no problem. I have the problem when printing from Edge.

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  3. Manoel Barros 21,815 Reputation points Independent Advisor
    2026-07-27T15:54:47.0833333+00:00

    You mentioned "on both computers." Is the printer connected to more than one computer? Is it connected via USB cable or Wi-Fi?

    Can you print an image normally from Windows (not from the browser)? For example, open an image in Windows and try printing it.

    Based on the scenario, I believe it might be a driver issue.

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  4. ElizabethRiley-4444 20 Reputation points
    2026-07-26T15:39:20.6266667+00:00

    print preview

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