The Print Preview in Edge is showing a big white box

ElizabethRiley-4444 20 Reputation points
2026-07-25T15:20:20.9566667+00:00

I'm using Windows 11 and I am completely updated. I use HP Officejet Pro 9025e and this is also updated. The Print Preview in Edge is showing a big white box and the page I want to print isn't aligned properly. This makes it impossible to be able to print a document, nor select a range of pages. My locally generated documents do not have a problem. It's only when I need to print something in Edge, as with a cooking recipe. How do I get rid of this big white box?

I have tried printing to another printer, including pdf and it does not fix the problem. I got disconnected from Chat with Microsoft Tech and I'm unable to reconnect. They apparently are having an issue.

Not sure what to do. Any help will be appreciated. Thank you for your time.

Microsoft Edge | Other | Windows 11
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Manoel Barros 21,815 Reputation points Independent Advisor
2026-07-31T00:26:33.4+00:00

Thanks!

Disabling the extensions didn't help, right? Only the guest profile worked?

There is no way to repair the profile itself. The solution is to migrate to a new profile.

  • If you don't want to lose your favorites or passwords, link an account to Edge.
  1. Click the Profile icon > Sign in to sync > Enter your email account credentials.
  2. When syncing your profile, click Set up a new profile > Personal.
  3. Click the Profile icon > Profile Settings > Under "More profiles," click the trash can icon next to your old profile. enter image description here
  4. After deleting the old profile, restart the computer > Open Edge again and link your account to restore the data > Test it.

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  1. ElizabethRiley-4444 20 Reputation points
    2026-07-30T11:24:33.1666667+00:00

    Yes. I did what you recommended. Browsing as a guest and printing an article was perfect! The preview window behaved like it's supposed to. So, it's something in my profile that is causing this problem. How do I fix it?

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  2. Manoel Barros 21,815 Reputation points Independent Advisor
    2026-07-30T02:27:01.4466667+00:00

    OK, try these two tests:

    1. Temporarily disable all extensions. In the address bar, paste edge://extensions > Press Enter > Disable all your extensions > Close Edge > Open it again and try to print.

    enter image description here

    1. Log in as a Guest User to see if the issue is specific to your Edge user profile. Click the User icon next to the Star > Browse as Guest > Try printing something in this mode.

    enter image description here

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  3. ElizabethRiley-4444 20 Reputation points
    2026-07-29T14:15:36.4433333+00:00

    Thank you for your patience. Reinstalling Edge didn't solve the problem. The print preview window is not working properly.

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  4. Manoel Barros 21,815 Reputation points Independent Advisor
    2026-07-28T02:17:42.2833333+00:00

    Thanks for details and screenshots!

    Have you tried reinstalling Microsoft Edge? - Download Microsoft Edge at the link below:

    https://explore.microsoft.com/en-us/edge/download?form=MA13FJ

    • Close Edge > Go to Downloads and double-click Edge > It will update and repair your browser.
    • Once finished, restart your computer and try printing.

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