lost activation

BJ BJ 20 Reputation points
2026-07-25T04:28:13.7833333+00:00

no hardware changes. it is a digital licence from computer shop - no numbers on computer boxScreenshot 2026-07-25 142545.jpg

Windows for home | Windows 11 | Licensing and activation
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DaveM121 932.6K Reputation points Independent Advisor
2026-07-25T05:55:51.7966667+00:00

Thank you for the screenshot, I think you need to take your system back to the computer shop, the command indicates an OEM_DM key, which should be installed on the motherboard, but ShowKeyPlus indicates no OEM key is found on your system and the product key indicated is a generic key, no OEM or Retail key is found.

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  1. DaveM121 932.6K Reputation points Independent Advisor
    2026-07-25T05:08:37.7466667+00:00

    1

    Your Screenshot indicates an OEM_DM licence, that type of licence is usually pre-installed by the PC manufacturer and the licence should be on the motherboard.

    What happened on your PC before Windows was not activated?

    2

    Please provide a screenshot of the activation error indicated in the Settings App.

    3

    Download the free ShowKeyPlus app from the Microsoft Store.

    Please provide a screenshot of that app window and please hide your product key in the screenshot.

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  2. BJ BJ 20 Reputation points
    2026-07-25T05:48:34.5733333+00:00
    1. NO INFO on motherboard, no hardware changes. just happened and noticed on screen.

    2 .Screenshot 2026-07-25 154056.jpg

    1. KEY.png

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  3. BJ BJ 20 Reputation points
    2026-07-25T05:52:06.38+00:00

    no hardware changes, warning appeared on screen

    Screenshot 2026-07-25 154056.jpg

    KEY.png

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  4. BJ BJ 20 Reputation points
    2026-07-25T05:58:35.5433333+00:00

    TRIED TO REINSTALL key

    reinstall.jpg

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