Copilot not working . I have a active account

For a personal device and personal subscription, use this checklist:

1. Make sure the Microsoft 365 apps are signed in with the account that has the Copilot entitlement.
   • For home users, that means a Microsoft 365 Personal or Family subscription, or Copilot Pro.
   • In new, unsaved files or files stored locally, the primary account shown at the top of the Microsoft 365 app must be the licensed account.
2. Refresh the license.
   • Windows: In any Microsoft 365 app, go to File > Account > Update License.
   • Close and restart all Microsoft 365 apps afterward.
   • Mac: In any Microsoft 365 app, select the app name menu at the top > About <app name> > More Info... > Refresh License.
   • Close open documents and restart all Microsoft 365 apps.
3. Update Microsoft 365 to the latest build.
   • On Windows, install Office updates.
   • On Mac, update Office for Mac automatically.
4. If Copilot is missing in the web apps, refresh the browser page.
   • If it still does not appear, enable third-party cookies because blocked third-party cookies can prevent license validation.
5. If using Mac, check privacy settings.
   • Open Word > Preferences > Privacy.
   • Confirm Experiences that analyze your content is turned on.
   • Confirm All connected experiences is turned on.
6. If the license validation error continues for a home account after these checks, contact Support.

If the error message is gone but Copilot still does not appear in the apps, follow the missing Copilot button steps.

• How to find and enable missing Copilot button in Microsoft 365 apps
• I am getting license validation errors with Copilot