Update progress -12.2511.1002.502 update failed

Question

Update progress -12.2511.1002.502 update failed

Joe Comeau 40

We have an open ticket that has not been addressed and we are still asking for updates but no response

"Detect known incompatible Azure CLI extensions that should be removed."

Venkatanaidu Madamanchi 0 Reputation points Microsoft External Staff Moderator

2026-07-24T22:42:07.8333333+00:00
Hello @Joe Comeau

Thank you for reaching out to the Microsoft Q&A Team

To further investigate the error "Update progress -12.2511.1002.502 update failed - Detect known incompatible Azure CLI extensions that should be removed".

could you please provide the following details:

Can you share the operating system and Azure CLI version you're using?

A screenshot or complete error message from the update operation.

Output of the following command:

Confirmation whether any Azure CLI extensions have already been removed.

These details will help us identify which Azure CLI extension or readiness check is blocking the update process and provide the appropriate remediation steps.

We appreciate your patience and understanding while we investigate this issue.

Thanks,

Venkat.M
Joe Comeau 40 Reputation points

2026-07-27T16:03:46.4933333+00:00

Hi Venkat

Here is the output

I'm Andy here to work on Joe's behalf

Andy
Venkatanaidu Madamanchi 0 Reputation points Microsoft External Staff Moderator

2026-07-28T00:57:29.4566667+00:00

Hello @Joe Comeau

Thank you for sharing the details and the screenshot.

We are currently reviewing the information provided and investigating the issue further. We will analyze the details and get back to you with an update as soon as possible.

We appreciate your patience and understanding while we work on this.

Thanks

Venkat.M

1 answer

Your answer

Venkatanaidu Madamanchi 0 Reputation points Microsoft External Staff Moderator

2026-07-24T22:42:07.8333333+00:00

Hello @Joe Comeau

Thank you for reaching out to the Microsoft Q&A Team

To further investigate the error "Update progress -12.2511.1002.502 update failed - Detect known incompatible Azure CLI extensions that should be removed".

could you please provide the following details:

Can you share the operating system and Azure CLI version you're using?

A screenshot or complete error message from the update operation.

Output of the following command:

Confirmation whether any Azure CLI extensions have already been removed.

These details will help us identify which Azure CLI extension or readiness check is blocking the update process and provide the appropriate remediation steps.

We appreciate your patience and understanding while we investigate this issue.

Thanks,

Venkat.M
Joe Comeau 40 Reputation points

2026-07-27T16:03:46.4933333+00:00

Hi Venkat

Here is the output

I'm Andy here to work on Joe's behalf

Andy
Venkatanaidu Madamanchi 0 Reputation points Microsoft External Staff Moderator

2026-07-28T00:57:29.4566667+00:00

Hello @Joe Comeau

Thank you for sharing the details and the screenshot.

We are currently reviewing the information provided and investigating the issue further. We will analyze the details and get back to you with an update as soon as possible.

We appreciate your patience and understanding while we work on this.

Thanks

Venkat.M

Answer 1

Hello Joe Comeau,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that your Update progress -12.2511.1002.502 update failed.

Since the update remains blocked and your existing support ticket has not yet provided a resolution.

The update failure is caused by the UpdatePrerequisites validation check detecting unsupported or unmanaged Azure CLI extensions on the Azure Local/Azure Stack HCI node. When the AzStackHci_ARBStack_AzCLIKnownIncompatibleExtensions check fails, this is an intentionally blocks of the solution update to prevent upgrade failures caused by incompatible Azure CLI dependencies. - https://github.com/Azure/AzureLocal-Supportability/blob/main/tools/CSSTools/1.2607.16.2249/remediations/RemoveIncompatibleAzCliExtensions.md, https://github.com/Azure/AzureLocal-Supportability/blob/main/TSG/Update/UpdatePrerequisites-Failure-Remove-Incompatible-Extensions.md

What you can do is to identify and remove all unsupported Azure CLI extensions, update Azure CLI to a supported version, and rerun the update readiness validation. Once the incompatible extensions are removed, the prerequisite check should pass and the solution update can proceed. Microsoft also notes that supported extensions are automatically restored by the update workflow when necessary. - https://learn.microsoft.com/en-us/cli/azure/azure-cli-extensions-overview?view=azure-cli-latest

For more reading:

I hope this is helpful. Please! Do not hesitate to let me know if you have any other questions, steps or clarifications.

Please do not close the thread by upvoting and accepting the answer if any part of it is helpful.

Sreetheja Adusumilli 965 Reputation points Microsoft External Staff Moderator

2026-08-03T03:16:22.4433333+00:00

Hello @Joe Comeau ,

We sincerely apologize to hear that the issue has not yet been resolved. Your satisfaction is important to us, and we are committed to working with you toward a resolution. Please share your email ID, feasible time to connect in Private Message.