For a Surface Book 2, the supported way to completely wipe the drive and reinstall Windows is to use a Surface USB recovery drive.
Important: this process deletes all personal files, resets settings, and removes installed apps. Creating or reformatting the USB drive also erases everything on that USB drive.
- On a working Windows PC, download the correct Surface recovery image for the Surface Book 2.
- Prepare a USB drive:
- 32 GB is large enough for any recovery image.
- It must be FAT32.
- USB 3.0 or higher is recommended.
- Create the recovery USB in Windows:
- Open Start and search for Recovery Drive.
- Select Create a recovery drive.
- In User Account Control, select Yes.
- Clear the Back up system files to the recovery drive checkbox.
- Select the USB drive, then Next > Create.
- Open the downloaded recovery image .zip file and copy all files from it to the USB recovery drive. If prompted, select Replace the files in the destination.
- Boot the Surface Book 2 from the USB recovery drive.
- In recovery:
- Choose the language.
- Choose the keyboard layout.
- Select Troubleshoot.
- Select Reset your PC.
- Select Next.
- Select Yes, repartition the drives.
- Select Just remove my files or Fully clean the drive.
- Select Reset.
If the Surface does not boot from the USB drive, check Surface UEFI:
- Enable Boot from USB devices must be On.
- If a boot order is configured, Enable alternate boot sequence must be On.
- If needed, reformat the USB as FAT32.
If the USB must be reformatted from command line, these diskpart steps are provided in the Surface USB boot guidance. Warning: clean erases the selected disk completely, so selecting the wrong disk will destroy its data.
diskpart
list disk
select disk X
clean
create part pri
select part 1
format fs=fat32 quick
active
For Surface Book 2 specifically, note that the current Surface Data Eraser tool is not supported on legacy devices such as Surface Book 2 and earlier.
References: