Azure requires upgrade of MySQL Server but doesn't have capacity to do it

Question

Azure requires upgrade of MySQL Server but doesn't have capacity to do it

Jonathan Carlson 0

Our Azure Database for MySQL flexible server is on 8.0 and needs to upgrade to 8.4. It is currently configured on B1ms computer tier in the North Central US region. The Upgrade button on the Overview page tries to upgrade the Computer Tier to a General Purpose server automatically, but it fails with this error message. Even if I try to upgrade the compute tier manually on the Compute + Settings page, it fails with the same error (see below).

"code": "ProvisionNotSupportedForRegion",

"message": "Provisioning in requested region is not supported. Your subscription might not have access to create a server in the selected region. (https://aka.ms/mysqlcapacity)"

Azure Database for MySQL flexible server is available in the North Central US region, and this is the only MySQL server/database we have.

I talked to support, and told them I just need the ability to upgrade, but they said they cannot provision capacity for me for any amount of time in the North Central US region right now. And in fact, if you try to create a new MySQL flexible server, there is almost no region in the whole US that can do it right now. How I can I upgrade to 8.4 before the deadline on December 31, 2026? Is there any way around this provisioning error without having to start over in some region in a different part of the world?

I asked support twice to direct me to the right team who can help me with this, but they closed down my ticket without providing any further help.

Pilladi Padma Sai Manisha 11,715 Reputation points Microsoft External Staff Moderator

2026-07-23T23:21:03.82+00:00
Hi @Jonathan Carlson

Since the error indicates a regional provisioning restriction, you may also try submitting a Region Access / Capacity request through the Azure portal:

Go to Azure Portal → Help + support → Create a support request.

Select Issue type: Service and subscription limits (quotas).

Choose Quota type: Azure Database for MySQL Flexible Server.

Under Additional details, select Region access (or Region access with zonal dependency), choose the required region (North Central US), specify the required compute capacity, and submit the request.

Please note that this request is reviewed by the Azure capacity team. Approval depends on resource availability in the selected region and cannot be guaranteed. If the request is not approved due to regional capacity constraints, the remaining options are to retry later or migrate the workload to another region where capacity is available.
Jonathan Carlson 0 Reputation points

2026-07-24T01:28:59.7766667+00:00

I did that and they told me they couldn't provision capacity. And there is apparently no capacity in almost the entire US for MySQL servers, so I don't know what to do. I asked to speak to the MySQL team but my request was not passed on to them.

1 answer

Your answer

Pilladi Padma Sai Manisha 11,715 Reputation points Microsoft External Staff Moderator

2026-07-23T23:21:03.82+00:00

Hi @Jonathan Carlson

Since the error indicates a regional provisioning restriction, you may also try submitting a Region Access / Capacity request through the Azure portal:

Go to Azure Portal → Help + support → Create a support request.

Select Issue type: Service and subscription limits (quotas).

Choose Quota type: Azure Database for MySQL Flexible Server.

Under Additional details, select Region access (or Region access with zonal dependency), choose the required region (North Central US), specify the required compute capacity, and submit the request.

Please note that this request is reviewed by the Azure capacity team. Approval depends on resource availability in the selected region and cannot be guaranteed. If the request is not approved due to regional capacity constraints, the remaining options are to retry later or migrate the workload to another region where capacity is available.
Jonathan Carlson 0 Reputation points

2026-07-24T01:28:59.7766667+00:00

I did that and they told me they couldn't provision capacity. And there is apparently no capacity in almost the entire US for MySQL servers, so I don't know what to do. I asked to speak to the MySQL team but my request was not passed on to them.

Answer 1

Hello Jonathan Carlson,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

This is not a MySQL schema, code, or compatibility failure yet. The upgrade is blocked before the database engine upgrade stage. Retrying the same upgrade or using CLI instead of Portal will not resolve it unless Azure can allocate the required General Purpose capacity. - https://learn.microsoft.com/en-us/azure/mysql/flexible-server/how-to-upgrade, https://learn.microsoft.com/en-us/azure/mysql/flexible-server/resolve-capacity-errors Azure Database for MySQL Flexible Server major version upgrade from MySQL 8.0 to 8.4 cannot start because the server is on Burstable compute, and Azure support must temporarily move it to a General Purpose SKU before performing the engine upgrade. That temporary compute-tier change is failing in North Central US with ProvisionNotSupportedForRegion, which means the required SKU capacity or regional access is not available for the subscription at this time.

Since you have escalated to PCS as MySQL Flexible Server regional capacity exception and then, request temporary General Purpose capacity in North Central US for the existing server upgrade. Your fallback path if support confirms capacity cannot be granted in North Central US, restore or migrate the server to a region where Azure Database for MySQL Flexible Server General Purpose capacity is available, then perform the 8.0 to 8.4 upgrade there. - https://learn.microsoft.com/en-us/azure/mysql/flexible-server/how-to-request-quota-increase, https://learn.microsoft.com/en-us/azure/mysql/flexible-server/how-to-move-regions Because Azure Database for MySQL 8.0 standard support ends on December 31, 2026, this should be handled as a time-sensitive upgrade blocker, not a generic troubleshooting case.

I hope this is helpful. Please! Do not hesitate to let me know if you have any other questions, steps or clarifications.

Please do not close the thread by upvoting and accepting the answer if any part of it is helpful.

Jonathan Carlson 0 Reputation points

2026-07-24T15:50:18.18+00:00

can the server be moved to a different region, upgraded there, and then moved back to us north central?