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Microsoft 365 and Office | Microsoft Viva | Viva Engage
A module within Microsoft Viva that serves as an enterprise social networking platform. It fosters community building, open dialogue, and knowledge sharing across an organization.
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Hi Kristen,
Based on your sharing, this behavior can happen because the Viva Engage web and the app can render community branding from different cached/replicated data:
- Updates to Viva Engage or Microsoft 365 community settings can take up to 24 hours to replicate across the network. That's also applied with community cover images which are part of the community settings, so the app may lag behind the web experience.
- It can be also caused by a stale mobile/app cache, and the app may keep showing a previous cached default banner. This is common if the image was changed just recently or if users have not fully closed and reopened the app for a forced refresh.
For reference: Manage a community in Viva Engage | Microsoft Support
So, if the custom cover appears correctly in Viva Engage online, the community setting is likely saved correctly. In that case, I kindly hope you may remain patient a little longer up to 24 hours for the full sync across the system. After that, sign out and back in or fully close and reopen the app to force a refresh then check whether the image is uploaded properly in the app.
Please give it a try and let me know if it works. If you have any other questions, please feel free to reach out again in the comments on this post. I'm happy to assist you further
Thank you for your understanding and cooperation. I'm looking forward to your reply.
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