Hi,
I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal and expected, not a dead end. I'll keep going until we've got this resolved.
"To remove the most recent update, please follow these steps to access the Windows Recovery environment:
- Open the Settings app by pressing the Win + I keys.
- Navigate to System > Recovery.
- Click the ""Restart Now"" button next to Advanced Startup.
- Choose the Troubleshoot option.
- Select ""Uninstall Updates,"" then choose either ""Uninstall Latest Quality Update"" or ""Uninstall Latest Cumulative Update.""
Allow the process to complete."
I look forward to hearing from you to get the results of the troubleshooting.