How to purchase windows Hardware Lab Kit Support plan?

Prashant N 20 Reputation points
2026-07-23T10:48:16.28+00:00

In the engage centre it is showing 'You are currently signed in using a Microsoft Entra ID account. The purchase of Professional Support plans must be made using a Microsoft account (MSA) / personal account'
so it says - 'We were unable to find an eligible support plan associated with your account.'

But when I login with a personal account there also same issue comes - 'We were unable to find an eligible support plan associated with your account.'

But I also get 'No support plans are available in your selected country/region.' - Country is India

Microsoft Partner Center | Other
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  1. AI answer

    2026-07-23T10:48:39.0766667+00:00

    For paid Professional Support in Engage Center, purchase must be done with a Microsoft account (MSA)/personal account, not a Microsoft Entra ID account.

    For this scenario, use this path:

    1. Sign out of the Entra ID account.
    2. Sign in with a Microsoft account (MSA)/personal account.
    3. In Engage Center, select Add / Purchase Plan.
    4. If the personal account shows as a guested personal account and access issues appear, select Sign in to Microsoft's tenant for Personal Users.
    5. Select Add / Purchase Plan again.
    6. Select the Country and review the available support plans.

    What the current messages mean:

    • “You are currently signed in using a Microsoft Entra ID account...” means paid Professional Support cannot be purchased while signed in with Entra ID.
    • “We were unable to find an eligible support plan associated with your account.” means there is no active eligible support plan linked to that signed-in account, or a plan has not yet been purchased.
    • “No support plans are available in your selected country/region.” means no purchasable support plans are currently offered for the selected country/region in that purchase flow.

    Supported facts from the documentation:

    • Paid Professional Support plans are not available when signed in with a Microsoft Entra ID account.
    • The 5-pack option is not available in all countries/regions.
    • Availability of support plans depends on the selected country/region.

    Since the country/region is India and Engage Center is showing “No support plans are available in your selected country/region”, there is no documented self-service workaround in the provided material to force purchase for that region. The only supported actions in the documentation are:

    • switch from Entra ID to an MSA/personal account,
    • if needed, sign in to Microsoft’s tenant for Personal Users,
    • then check Add / Purchase Plan for the selected country.

    If the goal is support for the Hardware Program / Hardware Dev Center, there are two documented support paths instead of relying on a purchased plan in this flow:

    • Open a case directly with program support via Microsoft Engage Center using a Partner Center account enrolled in the Hardware Program.
    • If sign-in with the enrolled Hardware Program account is not possible, use Partner Center support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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