Unable to activate Microsoft for Startups Azure credits

Use this checklist for the specific error "You're not eligible for an Azure free account" during Microsoft for Startups credit activation:

1. Verify the account used for activation Activate the benefit with the same personal Microsoft Account (MSA) that received the Microsoft for Startups credit offer. The activation must be done by an individual account, not a company/work account.
2. Confirm the activation window Azure credits must be activated within 90 days of accepting the program agreement. If that window has passed, the offer expires and reapplication is required.
3. Check Azure account profile and payment details For the error "You aren't eligible for an Azure subscription", verify that the Azure account profile is correct, including:
   • contact email address
   • street address
   • telephone number
   • credit card information
   Also make sure there is not already a Microsoft account with the same information.
4. Complete activation in the correct flow
   • If joined before May 29, 2026, activate through the Microsoft for Startups Portal.
   • If joined on or after May 29, 2026, activate through the Azure portal.
5. If activation completes but credits are not visible Credits can take up to 24 hours to appear. Check in Azure portal under Cost Management > Billing > Payment methods.
6. If the error persists Contact Microsoft for Startups support through the portal: https://aka.ms/startuphelp-mfs-portal

If the account also shows "Already redeemed", that usually means Azure credits were previously allocated to that same MSA from another Microsoft program. In that case, finish using the other program’s credits first, or contact support through the same portal for help.

• Activate Azure Credits
• Activate Azure Credits
• Activate Azure Credits
• Properly Setting Up Your Azure Account
• Microsoft for Startups Program Page within the Azure Portal