Click help link in SharePoint SE site, it redirets to the guide of SP2019 instead of SPSE

Louis Wang 0 Reputation points
2026-07-23T01:51:21.2866667+00:00

#1 Access the help link from document library/site settings page, it redirects to the following URL

--https://support.office.com/client/results?authdataboundary=US&authtype=unknown&lcid=1033&locale=en-us&microsoftapplicationstelemetrydeviceid=b96c7ead-bf06-45d9-af21-7bde0cc9c116&ns=WSSENDUSER&syslcid=1033&themeid=20&uilcid=1033&version=21

#2 Access the help link from any site page, it redirects to almost the same URL with an additional parameter – this ‘helpid’ parameter leads to the help page redirected to the help guide of SP2019

--https://support.office.com/client/results?authdataboundary=US&authtype=unknown&lcid=1033&locale=en-us&microsoftapplicationstelemetrydeviceid=b96c7ead-bf06-45d9-af21-7bde0cc9c116&ns=WSSENDUSER&syslcid=1033&themeid=20&uilcid=1033&version=21&helpid=WSSEndUser_SPHomeHelpPanel

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Is this a known issue of SharePoint SE? Is there a plan to fix it?

Microsoft 365 and Office | SharePoint | Other | Windows
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  1. Michelle-N 20,735 Reputation points Microsoft External Staff Moderator
    2026-07-23T10:20:32.8666667+00:00

    Hi @Louis Wang

    Based on your description, I understand that when selecting the Help link in a SharePoint Server Subscription Edition (SPSE) site, the browser is redirected to documentation that appears to be for SharePoint Server 2019 rather than SPSE.

    From my testing and review of the available SharePoint Server documentation, this behavior appears to be related to how the built-in Help URLs are mapped. Since SharePoint Server Subscription Edition is an evolution of SharePoint Server 2019 and shares much of the same codebase and documentation content, some Help links may still redirect to pages that reference SharePoint Server 2019.

    I recommend you to submit your feedback here:

    https://feedbackportal.microsoft.com/feedback/forum/06735c62-321c-ec11-b6e7-0022481f8472

    When submitting feedback, it would be helpful to include:

    • Your SharePoint Server Subscription Edition build/version.
    • The URL of the site where the issue occurs.
    • The Help link URL that redirects incorrectly.
    • Screenshots showing the redirection to the SharePoint Server 2019 documentation.

    This will help the SharePoint product team evaluate whether the documentation link mapping should be updated for SharePoint Server Subscription Edition.

    Thank you for your contribution.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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