Redeemed Microsoft Rewards points but did not receive $10 off Amazon coupon

Check the redemption in Order history first:

1. Sign in to the Rewards page.
2. Select Redeem > Order history.
3. Find the Amazon reward and check Status.
4. If it shows completed, select Resend to have the code sent again to the primary email address on the Microsoft account.

Two likely causes from the available guidance:

• The reward may be unavailable or out of stock. Some gift cards are not always available through Microsoft Rewards, and support does not provide restock timing.
• The order may have been cancelled. Common reasons include redeeming outside the signup region, redeeming in multiple regions, using a VPN, or using a VoIP number instead of a mobile or landline number for verification.

There is also phone verification enforcement:

• If too many incorrect verification attempts were made, redemption is blocked for 48 hours before trying again.
• One phone number can be associated with up to 6 Microsoft Rewards accounts per household.
• VoIP numbers are not permitted.

If the reward is no longer listed, that does not necessarily mean it was permanently removed. Rewards can disappear temporarily and may return later.

If the order remains missing, cancelled, or stuck, use Microsoft Rewards Support: Microsoft Rewards Customer Support

References:

• Track my Microsoft Rewards orders
• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards
• Issue redeeming 19,220 of my Microsoft rewards points but did not receive my two $10 Amazon gift cards ($20)... - Microsoft Q&A
• Why does the AMAZON GIFT CARDS got removed from the Microsoft Rewards? - Microsoft Q&A
• Microsoft Rewards Order “In Progress” – No Fulfillment or Update - Microsoft Q&A