Hi Charles,
Try opening Task Manager, Services.
Right click Running and click Stop.
Unpause your Update and then Reboot
your PC and hopefully it should find the
newer update.
KB5101650 preventing internet connectivity Hewlett Packard computer Windows 11
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 72%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Charles Dobbs
20
Reputation points
I exhausted troubleshooting the network side until I determined that this update was causing the problem. I have paused updates for several weeks now, but every time I turn updates back on it reinstalls. I can see where I fix was provided for Dell users, but nothing about HP. Right now I have to keep updates paused but can't do it forever and could use some help.
Windows for home | Windows 11 | Windows update
Answer accepted by question author
CrazyKats
19,595
Reputation points
Volunteer Moderator
3 additional answers
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Charles Dobbs 20 Reputation points
2026-07-22T22:38:01.3733333+00:00 KB5101650 immediately reinstalled, but I was able to hold off the restart and found KB5121767 under optional updates and am installing that now. Thank you. Hopefully this will work.
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Charles Dobbs 20 Reputation points
2026-07-23T10:19:32.2733333+00:00 Both installed successfully. I have internet but it is very slow. Everything is "looking up" or just spinning. I'm going to have to uninstall KB5101650 again.
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Charles Dobbs 20 Reputation points
2026-07-23T18:07:30.53+00:00 Both updates installed successfully. Internet is technically up, but Firefox tabs are getting 'looking up' and Chrome tabs are just spinning. Sometimes things will start moving, then back to that. I'm going to have to back this out and turn off updates. It sounds like KB5121767 is specifically for Dell customers and this is an HP.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
dominedi 0 Reputation points2026-07-28T07:50:50.17+00:00 SInce this update i had my HP desktop (OMEN 40L GT21-2010nl) randomly power down.
you can uninstall this update from terminal (just to be sure i uninstalled KB5121767 this too before)
before go in windows update and put on pause the update (so will not start the update just after you remove it)
then from terminal write this commandwusa /uninstall /kb:5101650
after restarting do this from preventing the update to be installed again
Here are the steps to use PowerShell to block a specific Windows update:
Open PowerShell and install the module using this command:Install-Module PSWindowsUpdate -Force
Next, use this command to list pending updates and confirm the KB number:Get-WindowsUpdate -MicrosoftUpdate
Subsequently, use this code to hide the specific KB (replace KB5000000 with your target) so it will not install:Get-WindowsUpdate -KBArticleID KB5101650 | Hide-WindowsUpdate -Confirm:$false
To view hidden updates, use this:Get-WindowsUpdate -IsHidden
To unhide, use this command:Hide-WindowsUpdate -KBArticleID KB5101650 -MicrosoftUpdate -Hide:$false -Confirm:$false