I accidentally bought a wrong edition of the game and wonna refund it

Жека Коток 20 Reputation points
2026-07-22T17:11:54.9833333+00:00

Hello,

I accidentally purchased Mortal Kombat 1: Definitive Edition Upgrade instead of the full Mortal Kombat 1: Definitive Edition.

I was excited to buy the game and completed the purchase too quickly without realizing there were two different versions. I mistakenly believed I was buying the complete edition that included the base game.

I made the purchase only about 10 minutes ago and have not used the content. Since I do not own the base game, I cannot use the upgrade.

I would greatly appreciate a refund so I can purchase the correct edition instead.

Thank you for your time and understanding.

Windows for home | Other | Gaming
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Answer accepted by question author
Anonymous
2026-07-23T00:36:11.1666667+00:00

Hi Жека Коток,

I understand you accidentally purchased the upgrade edition instead of the full game.

Unfortunately, Microsoft Q&A cannot process refunds or review purchase transactions. Since the purchase was made only a short time ago and the content has not been used, I recommend submitting a refund request through Microsoft's official refund portal: Request a refund for digital games.

Please kindly note that this is a public community forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.

You can also review your order history here: https://account.microsoft.com/billing/orders.

If your refund request is not automatically approved, you'll need to contact Microsoft Support directly for further assistance:

  • Visit  Contact Us - Microsoft Support 
  • Select the product or service you're having issue with.
  • Click  Get Home Support
  • Type a brief description of your issue in the search box.
  • Click Get Help  and select  Contact Support  below. 
  • Go to the Products and services tab, and choose the appropriate product.
  • On the Category tab, choose the appropriate category or an alternative option.
  • Go to  Confirm.
  • Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Thank you, and I hope you're able to obtain the refund and purchase the correct edition.  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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