Hi Жека Коток,
I understand you accidentally purchased the upgrade edition instead of the full game.
Unfortunately, Microsoft Q&A cannot process refunds or review purchase transactions. Since the purchase was made only a short time ago and the content has not been used, I recommend submitting a refund request through Microsoft's official refund portal: Request a refund for digital games.
Please kindly note that this is a public community forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.
You can also review your order history here: https://account.microsoft.com/billing/orders.
If your refund request is not automatically approved, you'll need to contact Microsoft Support directly for further assistance:
- Visit Contact Us - Microsoft Support
- Select the product or service you're having issue with.
- Click Get Home Support
- Type a brief description of your issue in the search box.
- Click Get Help and select Contact Support below.
- Go to the Products and services tab, and choose the appropriate product.
- On the Category tab, choose the appropriate category or an alternative option.
- Go to Confirm.
- Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.
Thank you, and I hope you're able to obtain the refund and purchase the correct edition.
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