All of my previous chats are gone from Copilot
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rikke Scheibel
5
Reputation points
I opened my Copilot app today, and could not open my previous chats. Got this response: Sorry, something went wrong.
Service unavailable. Please try again.
I tried in a chrome browser too.
This is a private account
please help.
Microsoft Copilot | Other
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Rikke Scheibel 5 Reputation points
2026-07-22T14:02:14.4266667+00:00 One more point. In the copilot app, the chat history is now empty after restarting app. In the browser I can see the history, but get error above when clicking
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
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Rikke Scheibel 5 Reputation points
2026-07-22T14:38:46.39+00:00 Tried iPhone app, Windows app, Chrome, edge. Only iPhone app can remember what is said earlier in the same chat. All Four cannot remember previous chat
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Darell Craighead 21 Reputation points2026-07-22T16:21:13.88+00:00 Hello Microsoft - the Copilot died. I hope the pilot can land the plane!
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David Lendry 5 Reputation points
2026-07-22T17:25:41.4533333+00:00 Does anyone at Microsoft monitor this?
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Rikke Scheibel 5 Reputation points
2026-07-22T19:01:38.0766667+00:00 I hope so, AI tried to answer, but couldn’t and asked me to wait for a costumer support response. Do you have same issue?
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Rikke Scheibel 5 Reputation points
2026-07-23T06:07:20.85+00:00 Mine too, thank you for your sparring, since nothing came from Microsoft
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