microsoft account e-mail changed to an @igloos.cc

Pierre Deroi 0 Reputation points
2026-07-22T12:23:02.8033333+00:00

Recently my microsoft account e-mail was changed to an @igloos.cc because of this i cannot log in my minecraft account, this has happened to me multiple times if anyone could help me it would be great i tried recovering the account but it asks me what xbox console i use but i don't even have one i have proof that i have used this minecraft account for the past months please help me i don't want to buy anything again i don't know why but there is also another e mail containing my minecraft username that is a outlook.

Outlook | Windows | Classic Outlook for Windows | For home
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Answer recommended by moderator
Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
2026-07-22T14:08:36.0566667+00:00

That indicates your account was hacked and stolen - they changed the address so your can't get it back. Sorry.

See this article - https://support.microsoft.com/en-US/accounts-billing/manage/my-username-and-password-have-stopped-working - for the steps you need to recover it.

If you get it back, you need to enable 2FA on it (with at least 2 methods of recovery).

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