error agente copilot, no responde

Question

error agente copilot, no responde

Dominguez, Ana 0

tengo creado un agente en copilot 365 que al subir unos documentos analiza y devuelve un resumen, desde el lunes da el siguiente error al subir a revisar los mismos documentos que ya habia subido anteriormente:
Lo sentimos, se ha producido un error inesperado. Lo estamos investigando. Código de error: SystemError. Id. de la conversación: a:1r4_em-AmEyecQ1Rm_DJZ-LG_n3jUP2ESPCUDlBZBqfn9M2PJlze1A2NNTNBR0GKJ7ljVHXr44cz-LEdYChExdMTiFDsztHat-NKAZ4p4hA720tacMOQ6NR0ebIOYT4Xz. Hora (UTC): 7/22/2026 7:32:31 AM.

El id de la conversacion es el mismo, aunque sean dias distintos.
en alguna ocasion ha llegado a contestar pero la mayoria de veces da el error, a veces incluso sin subir documentos, solo con decir Hola.
He probado desde copilot, desde teams, desinstalando el agente y volviendo a subir y el errorr siempre es el mismo, solo cambia la hora

Ashlesha Pawar (Tata Consultancy Services Limited) 395 Reputation points Microsoft External Staff

2026-08-14T07:01:20.9233333+00:00
Hi, based on the symptoms, I recommend opening a Microsoft Support ticket rather than treating this as a Copilot agent configuration/development issue.

The key indicators are:

The agent returns a generic SystemError even when no document is uploaded and the user simply says “Hello.”

The issue reproduces across Copilot, Microsoft Teams, and after uninstalling/reinstalling the agent.

Previously uploaded documents are also affected.

The Conversation ID remains the same across different days, while only the error timestamp changes.

The issue is intermittent but occurs most of the time.

This points more toward a possible service/platform-side issue than an agent configuration problem.

Please open a Microsoft Support ticket and provide them with:

The full Conversation ID

The UTC timestamp(s) of the failures

The agent/environment details

The fact that the error also occurs with a simple “Hello” without document upload

Examples of the same error occurring in both Copilot and Teams

Microsoft Support should be able to investigate the server-side telemetry associated with the Conversation ID and error timestamps.

Your answer

Ashlesha Pawar (Tata Consultancy Services Limited) 395 Reputation points Microsoft External Staff

2026-08-14T07:01:20.9233333+00:00

Hi, based on the symptoms, I recommend opening a Microsoft Support ticket rather than treating this as a Copilot agent configuration/development issue.

The key indicators are:

The agent returns a generic SystemError even when no document is uploaded and the user simply says “Hello.”

The issue reproduces across Copilot, Microsoft Teams, and after uninstalling/reinstalling the agent.

Previously uploaded documents are also affected.

The Conversation ID remains the same across different days, while only the error timestamp changes.

The issue is intermittent but occurs most of the time.

This points more toward a possible service/platform-side issue than an agent configuration problem.

Please open a Microsoft Support ticket and provide them with:

The full Conversation ID

The UTC timestamp(s) of the failures

The agent/environment details

The fact that the error also occurs with a simple “Hello” without document upload

Examples of the same error occurring in both Copilot and Teams

Microsoft Support should be able to investigate the server-side telemetry associated with the Conversation ID and error timestamps.