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hi everyone
gonna keep it short
for a while now, i have been unable to open windows security in any way.
when i open it from search bar, all i get is a blank window with windows security logo
and when i open it through the settings i just get nothing after the click
i've tried countless of solution i found online, including reinstalling windows through the recovery options ("fix problems using windows update" to be specific)
i'm open to try anything now, except for a full reinstallation through a flash drive (cuz i don't have one)
To analyze the issue, please download defender_diag.bat
Right-click on the downloaded file, click Properties, select "Unblock" (if it exits), and OK. Then, run the enclosed batch file as an administrator.
Source: GitHub
Note: I'm the author of that batch file. It doesn't modify anything on your system.
@Ramesh
this is the result
(ps: i believe u should "answer" instead of comment ? ...)
It's still running. Let the batch file complete execution.
(ps: i believe u should "answer" instead of comment ? ...)
I haven't posted a fix yet. Just asking for some info from you.
@Ramesh i ran the bat file multiple times and all i got is this, before it automatically closes on its own
problem remains unsolved
I forgot to add this note:
The Batch file queries Defender-related settings and outputs the results to a log file named defender.log on the desktop. Do you find that file?
@Ramesh oh no worries, mb didn't know what to expect from the bat file xD
here is the file. defender.log
Please do the following:
C:\ and import the REG file (sechealthfix_windows_11.reg) you downloaded in Step 1.
hi again !
the first link is expired/deleted, do you have an alternative one ?
Link updated. Please refresh this page.
thank you ^^
another question, in the 3rd step u say "run regedit.exe" where do i find that ? u mention a screenshot as well but the link given redirects me towards this question (my post)
It's hyperlinked wrongly. Please visit https://ibb.co/gZgKmrR1
THAT WORKED !!! THANK YOU SOOOOOOOO MUCH ♥ ♥
Great.
Please check for updates now. Windows Security Platform needs to be updated now.
oh thanks for the heads up ! will do it rn
Ok. Let me know if you can install the latest platform update.
Once done, run dir c:\windows\system32\securityhealth in Command Prompt and post the output.
all updates are done, nothing left
Ok. Things look good now. Earlier, there were no Platform version folders.
oh i see
thank you for your time, i trully appreciate ur help
hopefully this thread shall server other people as well
You're very welcome!
hopefully this thread shall server other people as well
The fix is not generic because the Platform version can vary from system to system. Or there may be other causes -- e.g., Microsoft Defender Antivirus service failing to start.
For other users who face this issue: Run defender_diag.bat and post the output so that a customized REG or fixlist.txt can be prepared.
oh ok
hopefully they see the whole comments
thanks again ! ♥
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Please try this command in admin Windows PowerShell:
Get-AppxPackage Microsoft.SecHealthUI -AllUsers | Reset-AppxPackage
hi ! thank you for ur reply
i have tried this one before, along with other commands, i did try it again, and it didn't solve the issue
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Hi, I'm Bernard. I'm happy to help!
This happens when there is a corrupted file in the Windows Defender folder or a reconfiguration is needed. First, you need to check if you have a work or school account:
Open Settings> Click Accounts> Click Access work or school, then disconnect the account there. If no account or are already disconnected, and you have the same issue, follow the steps below:
Note: Before doing the steps, I suggest completely uninstalling the third-party antivirus first.
Method 1. Reinstall Windows Defender
Open the registry, then go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender
Then delete the Windows Defender folder, restart the PC, and recheck it.
hi! thank you for ur input
so i don't have any work or school accounts connected.
i don't use any third-party antivirus
i did as instructed, and nothing changed ...