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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 65%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
On certain Visio documents that behaved normally before now, when I drag a connector between 2 points, my line shows while I hold with my mouse but when I let go the connector snaps bacl t the starting shape and becomes a right angle. When I try to grab and drag this, it may drag but only partially is visible. Or it creates other bends and connects to other parts of the diagram. Pic #1 shows when I drag the original connector. 2. Showing after releasing mouse. 3. shows after dragging connector to correct:
A professional diagramming tool that helps users visualize complex information through easy-to-understand diagrams.
I appreciate that you tried to resolve this for me. I will follow through on the community hub.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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I started Visio in safe mode, followed instructions for add-ons and found a PDF maker was the only add-on. Unchecked this, restarted and no change. Tried #2 to repair this app. I only see one repair choice and it took around 15 minutes to run through the repair. No change for this issue. I appreciate the suggestions though. Any other suggestions? I saw a very similar question with screenshots from July 6th 2021. Exact issue I have but there was no resolution for this except to copy the work, open a new Visio instance and dump paste into this. This did seem to resolve the issue but copying/pasting into a new instance of Visio causes formatting changes and it takes time to reformat so I do not consider this a viable resolution to this problem. I am using: Microsoft® Visio® Plan 2 MSO (Version 2606 Build 16.0.20131.20152) 64-bit
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Hi JD,
If that's the case, I'm afraid that I can't think of any other viable solution now. For you to receive further appropriate assistance regarding this concern, I recommend you share your situation in the Microsoft Community Hub. This forum has many experienced users who dedicated to Visio and is actively monitored by power users, Microsoft partners, and engineers who can provide step-by-step guidance and share best practices.
I apologize for redirecting you to another community, as I may not have the necessary skills and experience to solve your issue. That said, this is the most effective help I can provide from my position so you can receive the most correct, specialized support for this situation.
Thank you for your understanding and I truly hope everything will be resolved soon.
Kind regards.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more