Billing issue

Jesse Otazo 0 Reputation points
2026-07-21T12:50:17.1333333+00:00

My credit card company denied the $99 payment for Microsoft 365. I have contacted them and authorized the payment. I need to request to be billed again. How do I communicate with Microsoft to let them know to put this through?

Microsoft 365 and Office | Microsoft To Do | For home
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  1. Darhyl Amizola 49,930 Reputation points Independent Advisor
    2026-07-21T13:32:27.6466667+00:00

    Hey there! Nice to meet you!

    To pay for your past-due subscription, kindly sign in to account.microsoft.com > go to Subscriptions > select your past-due subscription and click on Pay now.

    If your payment does not push through, please try clearing your browser cache and cookies, logging out and logging in again, and using different devices, as these steps may help resolve temporary browser-related issues that could be interfering with payment processing.

    Also, ensure that your payment methods are up to date.

    If the issue persists, you will need to contact Microsoft Billing Support for further assistance, as they have the tools and resources to properly investigate this case:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Billing issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    Please let me know if you need anything else.

    Best regards,

    Darhyl

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