@Mentions in loop are sending me an email notification - but I can't see the mention in loop (edge browser)

Question

@Mentions in loop are sending me an email notification - but I can't see the mention in loop (edge browser)

Leanne Marmara 0

I'm an Editor in a shared workspace in loop and I have created pages and shared with my team.

I receive email notifications re: mentions but when i click on the link to view the mention I see just the page in loop and no mentions visible.

I've checked the whole site and I can't see any mentions for me, although I know over 10 have been made.

Is there a setting or a way I can view my @mentions as these are crucial l to using the loop shared workspace for it's intended purpose.

Thanks

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2 answers

Your answer

Answer 1

Leanne Marmara 0

Hi Thanks for the reply - to answer your qus:

Does this happen with all Loop pages or only certain pages? ALL Loop pages I'm mentioned in even those I created.
Are the mentions located inside comments, tables, or collapsed sections? A combination of all.
If you open the same page in another browser or an InPrivate window, do you see the same behavior? Yes diff browsers /private windows same thing.
Do your teammates see the same issue when they receive @mention notifications? No they can see their names where @mentioned.
Could you please sign out of Microsoft Loop completely, sign back in, and confirm whether the @mentions appear? tried logging out of loop & MS 365 & still happening.

Anonymous

2026-07-22T01:18:53.5266667+00:00

Hi Leanne Marmara

Thank you for the additional details, and I really appreciate the time you've taken to perform all of these tests and share the results.

I was also unable to reproduce this behavior on my end, and I couldn't find any documentation or discussions describing the same issue.

Please note that we're not Microsoft Support; this is a user-to-user community forum. Moderators here don't have access to your environment or Microsoft's backend systems, so we can only provide guidance based on public documentation and community experience.

At this point, I recommend contacting your IT administrator and asking them to submit a support request to Microsoft Support for further investigation.

For instructions on raising a support ticket, please refer to: Get support - Microsoft 365 admin | Microsoft Learn.

I understand this may not be the answer you were hoping for. However, based on the information you've shared, contacting Microsoft Support would be the most appropriate next step.

Thank you for your understanding.

Answer 2

Hi Leanne Marmara

Thank you for reaching out to the Microsoft Q&A forum.

Based on your description, I understand that you're receiving email notifications for @mentions in Microsoft Loop, but when you open the link, the Loop page opens without showing the actual mention.

I tested this on my end, and the @mention was displayed correctly after I clicked the link in the email notification. I also couldn't find any setting in Microsoft Loop that controls the visibility of @mentions.

To help narrow this down, could you please confirm:

Does this happen with all Loop pages or only certain pages?
Are the mentions located inside comments, tables, or collapsed sections?
If you open the same page in another browser or an InPrivate window, do you see the same behavior?
Do your teammates see the same issue when they receive @mention notifications?
Could you please sign out of Microsoft Loop completely, sign back in, and confirm whether the @mentions appear?

Please note that we're not Microsoft Support; this is a user-to-user community forum. Moderators here don't have access to your environment or Microsoft's backend systems, so we can only provide guidance based on public documentation and community experience.

I look forward to your update.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Leanne Marmara 0 Reputation points

2026-07-21T22:02:32.94+00:00

Hi Thanks for the reply - to answer your qus:

Does this happen with all Loop pages or only certain pages? ALL Loop pages I'm mentioned in even those I created.

Are the mentions located inside comments, tables, or collapsed sections? A combination of all.

If you open the same page in another browser or an InPrivate window, do you see the same behavior? Yes diff browsers /private windows same thing.

Do your teammates see the same issue when they receive @mention notifications? No they can see their names where @mentioned.

Could you please sign out of Microsoft Loop completely, sign back in, and confirm whether the @mentions appear? tried logging out of loop & MS 365 & still happening.