@Mentions in loop are sending me an email notification - but I can't see the mention in loop (edge browser)

Leanne Marmara 0 Reputation points
2026-07-20T23:37:38.0933333+00:00

I'm an Editor in a shared workspace in loop and I have created pages and shared with my team.

I receive email notifications re: mentions but when i click on the link to view the mention I see just the page in loop and no mentions visible.

I've checked the whole site and I can't see any mentions for me, although I know over 10 have been made.

Is there a setting or a way I can view my @mentions as these are crucial l to using the loop shared workspace for it's intended purpose.

Thanks

Microsoft 365 and Office | Loop | For business
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  1. Leanne Marmara 0 Reputation points
    2026-07-21T22:01:55.6933333+00:00

    Hi Thanks for the reply - to answer your qus:

    • Does this happen with all Loop pages or only certain pages? ALL Loop pages I'm mentioned in even those I created.
    • Are the mentions located inside comments, tables, or collapsed sections? A combination of all.
    • If you open the same page in another browser or an InPrivate window, do you see the same behavior? Yes diff browsers /private windows same thing.
    • Do your teammates see the same issue when they receive @mention notifications? No they can see their names where @mentioned.
    • Could you please sign out of Microsoft Loop completely, sign back in, and confirm whether the @mentions appear? tried logging out of loop & MS 365 & still happening.

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  2. Anonymous
    2026-07-21T01:54:48.65+00:00

    Hi Leanne Marmara

    Thank you for reaching out to the Microsoft Q&A forum.

    Based on your description, I understand that you're receiving email notifications for @mentions in Microsoft Loop, but when you open the link, the Loop page opens without showing the actual mention.

    I tested this on my end, and the @mention was displayed correctly after I clicked the link in the email notification. I also couldn't find any setting in Microsoft Loop that controls the visibility of @mentions.

    To help narrow this down, could you please confirm:

    • Does this happen with all Loop pages or only certain pages?
    • Are the mentions located inside comments, tables, or collapsed sections?
    • If you open the same page in another browser or an InPrivate window, do you see the same behavior?
    • Do your teammates see the same issue when they receive @mention notifications?
    • Could you please sign out of Microsoft Loop completely, sign back in, and confirm whether the @mentions appear?

    Please note that we're not Microsoft Support; this is a user-to-user community forum. Moderators here don't have access to your environment or Microsoft's backend systems, so we can only provide guidance based on public documentation and community experience.

    I look forward to your update.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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