MS Word and PowerPoint on MacOS display issues with OriginLab images

Liu, Xitong 0 Reputation points
2026-07-20T18:28:56.18+00:00

My office is experiencing image display issues. I am using MS Word (Version 16.110.3 (26070318) and PowerPoint (Version 16.110.3 (26070318) on macOS, and since a June update, I have not been able to see the figures we copied and pasted from OriginLab (see attached Screenshot 2026-07-20 at 2.24.35 PM.png). If I export the figures as PNG and then paste them into Word or PPT, the images display fine, but we lose the resolution offered by the direct copy-paste figure which is in vector format. I understand that many researchers use OriginLab figures in Word and PowerPoint, so please help us resolve this issue as soon as possible with a new update. Thanks very much!

Microsoft 365 and Office | PowerPoint | For education | MacOS
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  1. Hendrix-C 19,985 Reputation points Microsoft External Staff Moderator
    2026-07-20T22:07:11.89+00:00

    Hi Liu, Xitong,

    Greatly appreciate your detailed sharing.

    Based on your information, you're not alone in this matter since there are also other users who have reported the same behavior related to rendering issue with Origin images in MacOS that start from version 16.110 which is updated on June 16, 2026.

    Since the issue happens after the update, it's likely that there is a compatibility issue in the latest PowerPoint version related to rendering regression, especially with Enhanced Metafile while using PNG still works properly. I have researched through Microsoft product help and other official information sources but up to now, there is no help article or announcement found and also no troubleshooting guidance addressing this issue.

    Therefore, I greatly recommend reporting this issue directly to Microsoft so they can acknowledge this issue. The more users who report it, the faster they will prioritize a fix, especially with Office for Mac, as it frequently receives hotfix/update package for quality and performance improvements (from what I can see, it's usually around 7-14 days). You can submit feedback to the product team through in-app feedback: PowerPoint > Help > Feedback.

    Also, to prevent any trouble and inconvenience this issue may affect your workflow, I recommend you contact your IT department and ask for their help to rollback PowerPoint to previous builds where the graphs show up properly like 16.109.x or earlier. After rollback, you would also request to disable Microsoft Auto Update to prevent your device may automatically update to the problematic version.

    As a forum moderator, I genuinely wish I could directly access your device or delve into the backend systems to diagnose and fix this for you. However, my role here is limited to providing general guidance and solutions that can be applied by users. Please know that even though I can't directly assist, directing you to the correct, specialized support is the most effective help I can provide from my position.  

    Thank you for your patience and understanding. I truly hope the issue would be resolved swiftly.


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