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Partner Center Hardware account shows "deactivated" — cannot access the Hardware workspace to submit a driver
Vitalii Yunikov
0
Reputation points
I'm the Global admin of my company's Partner Center account, enrolled in the Hardware
(Windows Hardware Dev Center) program. I'm trying to submit a kernel-mode driver for
attestation signing, but I cannot reach the Hardware workspace.
Symptoms:
- Dashboard Home shows no Workspaces ("No quick starts are available for your workspaces").
- The program selector lists Hardware under "Active In," and our EV code-signing certificate shows Type=EV, Status=Active under Manage Certificates.
- But opening the driver submission page directly returns: "you don't have permission to access this page because your Partner Center account has been deactivated."
- I've confirmed I hold the Global admin role.
I also can't open a support ticket:
- Help + support -> Contact support opens a form, but the required "Workspace" field returns "No results found," so it won't submit.
- The "Organization requests" tab says I don't have permission to view organization tickets.
How do I regain access to the Hardware workspace / driver submission, and what causes a
Hardware account to show as deactivated while still enrolled with an active certificate?
If this needs an account-team fix, how do I reach them when the in-dashboard support form
is blocked by the empty-workspace field?
Microsoft Partner Center | Other
Microsoft Partner Center | Other
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