Couldn't save contact

Debbie Strong 20 Reputation points
2026-07-19T17:04:11.77+00:00

I have tried both ways to add a contact in both of my gmail accounts in outlook 365 and I get a error message that says Couldn't save contact.

Outlook | Windows | New Outlook for Windows | For home
Answer accepted by question author
Manoel Barros 21,905 Reputation points Independent Advisor
2026-07-21T00:36:48.09+00:00

Thanks!

  1. Close Outlook.
  2. Under Windows Credentials, remove all credentials named MicrosoftAccount and MicrosoftOffice16.
  • To remove a credential, click on it and then click Remove.

enter image description here

enter image description here

  1. Under Web Credentials, remove all credentials that contain your email, such as name and PSX_OZ.

enter image description here

  1. Make sure you have removed all credentials containing your email address.
  2. Restart the computer.
  3. Log in to Outlook again by clicking the Google icon.

Was this answer helpful?

1 person found this answer helpful.

4 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Manoel Barros 21,905 Reputation points Independent Advisor
    2026-07-20T16:01:28.1133333+00:00

    OK, try doing the following then:

    Press the Windows key + R > Type control keymgr.dll > Press Enter > In Credential Manager, look for credentials containing your email address under both Web Credentials and Windows Credentials (e.g., MicrosoftAccount=******@email.com) > Select and delete the credential > Restart your computer > Try logging in again.

    If you send any screenshots, black out your email address in the image.

    Was this answer helpful?

  2. Manoel Barros 21,905 Reputation points Independent Advisor
    2026-07-20T15:54:53.4266667+00:00

    You must click Continue to grant permission.

    Was this answer helpful?

  3. Manoel Barros 21,905 Reputation points Independent Advisor
    2026-07-19T19:09:10.3233333+00:00

    When logging into Outlook (Classic or New), you can select the IMAP email option or click the button labeled "Google." Which option do you choose when logging in?

    Is your email personal, or was it provided by your company?

    User's image

    Was this answer helpful?

  4. Manoel Barros 21,905 Reputation points Independent Advisor
    2026-07-19T18:46:47.84+00:00

    Hi!

    How are you signing in to your Gmail account in Outlook? Are you adding the account via IMAP, or using OAuth?

    • Accounts added via IMAP generally have limited features.

    Did this issue start recently—perhaps after switching computers or an update—or is this the first time you've used your Gmail account in Outlook?

    Is your email personal, corporate, or educational?

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.