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Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
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Hi Dave,
Let me work with you on this problem. I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal and expected, not a dead end. I'll keep going until we've got this resolved.
- Is it an Outlook.com account?
- Are you sure are on Outlook for Web, or on New Outlook for Windows?
I look forward to hearing from you to get the results of the troubleshooting.