Unable to access Azure tenant – Authenticator asks for 6-digit code but my personal Microsoft account only generates 8-digit codes

Hello,

I am unable to access Azure / Microsoft Entra using my personal Microsoft account: ******@live.com.

When I try to access the Azure portal or switch tenants, Microsoft Entra requires a 6-digit verification code from Microsoft Authenticator.

However, the Authenticator entry associated with my personal Microsoft account only generates 8-digit codes. Those codes work for my personal Microsoft account and other Microsoft services, but Azure does not accept them.

I am not offered any alternative verification methods such as SMS, email, phone call, or account recovery. Because of this, I cannot:

• Access the affected Azure tenant
• Switch directories
• Review or reset the Entra MFA configuration
• Access the tenant administration options

The behavior appears similar to cases involving an orphaned or inaccessible Microsoft Entra MFA registration, where Azure expects an old 6-digit Authenticator registration that is no longer available.

Could a Microsoft moderator please help escalate this issue to the appropriate Data Protection or Identity Support team so the Microsoft Entra MFA registration can be reviewed or reset?

I can provide the following information through a private message if needed:

• Tenant ID
• Tenant domain (xxxxx.onmicrosoft.com)
• Correlation ID
• Trace ID
• Timestamp
• Screenshot of the error
• Microsoft account used to sign in , but I will not post sensitive information publicly.

Thank you.