I wish to return an app which I mistakenly purchased on line. It was from the Microsoft Store and is of no use to me what so ever. I can't find anyway to contact support to assist me with this issue. Frustrating.

Peter Woods 0 Reputation points
2026-07-18T19:45:15.0733333+00:00

I downloaded and app from the Microsoft Store which I thought was a "trial" for testing. It turns out it is of no value to me and I want to have my purchase price refunded. I've been around in circles trying to get Support assistance to allow me to proceed. I can disable the app if needed or it can be deleted from my device if required. But it is of no use to me. How do I proceed? I just competed the purchase a little over 30 minutes ago.

Windows for home | Previous Windows versions | Microsoft Store
0 comments

2 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Peter Woods 0 Reputation points
    2026-07-18T20:43:45.8633333+00:00

    I finally was able to make contact with an agent on line. Once I was given the opportunity to explain my issue, I was treated very professionally and I was able to have my request for a refund processed. All's well that ends well is alive and well. Thanks for your suggestion Gerard Oomens.

    Was this answer helpful?

  2. Gérard Oomens 131.6K Reputation points Volunteer Moderator
    2026-07-18T20:24:37.25+00:00

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.