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Dear Microsoft team,
I am no more able to use my office package on my Mac BigSur version 11.7.11. Thats the last update I have and I am not able to purchase new computer. Please advice how to sort this issue.
Kind Regards,
M.KenAwy
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Rayan,
Thank you very much for assist, the license now updated to support Mac-book older version ,with office older version, which am more than happy with. I will consider your offer in the future if am capable with it.
Thank you,
Mohammed KenAwy
Hi Rayan,
Thank you very much for assist, the license now updated to support Mac-book older version ,with office older version, which am more than happy with. I will consider your offer in the future if am capable with it.
Kind Regards,
M.KenAwy.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Hi Mohammed,
Welcome to the Microsoft Q&A forum.
To better assist you, please help me verify the following information:
1/ Please check whether you can use the web version of Office.
Word for the Web - Microsoft 365
Excel for the Web - Microsoft 365
2/ Please check which subscription plan is currently assigned to your account.
You can access the following link to verify this information:
Once you have the details above, I will be able to assist you more effectively.
I look forward to your response.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Well both working on my phone and I tried the online for word previously on my computer it works well. For the version I currently have is Office 365 A1 Plus for faculty
Hi Mohammed,
Thank you for your response.
At this time, Microsoft no longer provides the Office 365 A1 Plus license, as this program has been retired. Instead, Microsoft provides the Office 365 A1 license free of charge for eligible educational institutions
You can refer to the following documentation for more information:
Microsoft Education - Office 365 A1 Plus Retirement
Regarding why you were able to use the desktop Office applications before but can no longer do so now, it is likely because your school's Office 365 A1 Plus subscription was still active at that time. Since the A1 Plus program has been retired and the subscription has expired, affected users may have been automatically transitioned to Office 365 A1. Office 365 A1 includes access to Office web applications, such as Word Online, Excel Online, and PowerPoint Online, but it does not include rights to activate the desktop Office applications.
I hope this information helps clarify the situation. Please let me know if you have any questions or need further assistance.
Yes!! but does it will work on my Mac??
Also since the license still running I need my desktop office applications to work, and need to know future alternatives after the license finished..
Hi Mohammed,
Thank you for your response.
This will apply to your Mac device as well.
If you need alternative options in the future, you may consider the Microsoft 365 A3 plan, which includes the desktop versions of Office applications.
You can refer to the following documentation:
Compare Microsoft 365 Education Plans | Microsoft Education
However, since you are using an Education account, you will need to contact your school's IT department for assistance with purchasing or assigning this license to your account.
If you have any other questions or concerns, please feel free to let me know. I will be happy to assist you.
Hi Rayan,
Thank you very much for assist, the license now updated to support Mac-book older version ,with office older version, which am more than happy with. I will consider your offer in the future if am capable with it.
Kind Regards,
m.KenAwy.