How to fix credentials view?

Dzmitry Varashylau 20 Reputation points
2026-07-18T12:19:54.33+00:00

I've received

Congratulations! You’ve earned your Microsoft Certified: Azure AI Cloud Developer Associate certification. Celebrate your certification and all your learning achievements On your Microsoft Learn profile, you can: Find details about your new certification, including the date you earned it, the associated skills, and a printable certificate. Add the certification to your résumé, or share it via email and on social networking platforms, such as LinkedIn. For details, read View, use, and share certifications. Verify your learning activities and certifications, manage your upcoming exam appointments, check your renewal eligibility, and download updated transcripts, exam score reports, and certificates. However, I can't see the details; share it.

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Answer accepted by question author
Julian Sharp 43,441 Reputation points
2026-07-18T14:32:23.75+00:00

You certification should be under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

There seems to be a problem with validating/sharing everyone's certification for this exam, try Microsoft Credentials support https://aka.ms/credentials-support

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  1. AI answer

    2026-07-18T12:20:12.4333333+00:00

    If the certification was earned, it should appear in the Microsoft Learn profile under Credentials.

    Try this path first:

    1. Open the Learn profile.
    2. Select Credentials in the left column.
    3. Select the Certifications tab.
    4. Find the certification and select View certification details.
    5. On the certification details page, select Share to get the sharing options.

    If the credential has an Online Verifiable tag, it can be shared through outlets such as LinkedIn.

    If the certification still does not appear:

    1. Wait up to 24 hours after passing the exam for results to appear in the Learn profile.
    2. Confirm the correct Learn profile is being used. Certifications are often missing because the exam was registered under a different Microsoft account.
    3. Try any other Microsoft accounts that may have been used for exam registration, including personal or work/school accounts.
    4. Review the certification requirements to confirm all required exams were passed. If the certification requires more than one exam, the certificate is available only after the final exam is passed.
    5. Check the Transcript in the Learn profile to confirm the passed exam is recorded there.

    If the certification is still missing or the details page cannot be opened, contact Microsoft Credentials Support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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