Greetings!
I'm Christine, I'll be more than happy to assist you today!
I can see here that your device is having an issue with installing Windows updates.
Please follow the steps below:
- Windows Update Troubleshooter
Windows 10
Please Click Start menu and choose Settings
Hit Update and Security then Troubleshoot
Choose Additional troubleshooters
And select Windows Update
Finally, Run the troubleshooter
- Reset Windows update components:
Please click start menu and type cmd, right click on it and choose run with admin
Kindly type the command lines below and hit enter:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Please try to update again. If the issue persists, I will suggest you to perform in place upgrade or run a repair. In place upgrade will install the new features or available updates for Windows it will also fix corrupted system files. Kindly check the steps below:
Please go to:
https://www.microsoft.com/en-us/software-download/windows10/
https://www.youtube.com/watch?v=9BWh0YRmnT8
Note: Please disable 3rd party anti virus
Under Create Windows 10 Installation Media
Click Download Tool Now
Click on Run
Allow the User account Control
Read the License Terms and hit Accept if you agree
Choose Upgrade this PC now and hit Next
Please make sure that it shows keep files and apps and hit Next
This may take sometime depends on your connection or the performance of your device.
Please let me know the result.
Regards,
Tin
Standard Disclaimer: Youtube.com link is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.