Using New Outlook on Windows for personal email, calendar, and contact management
@Lin Banks said
When tring to add email [addresses] to the existing contact(s) I get an error message.
cannot add contact email addresses on my PC
As you saw on the "previous" thread, this is a known bug impacting multiple users.
New Outlook. Can't Create Contact (It's back)
This is a known bug. There is nothing you can do from your end to fix it. It first showed up Jan 2026, was fixed by Microsoft, but now it's back again for some people. For details see:
https://learn.microsoft.com/en-us/answers/questions/5699385/i-cant-save-a-new-contact-in-new-outlook
About all you can try while waiting for Microsoft to fix it is submit a Problem Report. In App Problem Report from New Outlook for Windows
- From the main menu: Help -> Feedback
- {This should open the Help side panel}
- Select "Report a problem"
- Fill in the "Describe your problem ..." text box.
- Can we contact you about this feedback -> Yes
- Collect logs for feedback -> Yes
- Click [Submit]
but when trying to log in to Outlook Mail online (Windows 11, both Chrome and Edge), I am prompted to create an outlook.com email
While you can use your GMail account with New Outlook for Windows You can only logon to Outlook Web ( https://outlook.cloud.microsoft/ ) using a Microsoft Account. e.g. one that ends with outlook.com, hotmail.com, etc.