Cannot add email addresses to contacts in Outlook Mail

Lin Banks 20 Reputation points
2026-07-17T17:42:38.1933333+00:00

I was apparently on the wrong thread, so I am starting a new question rearding Outlook Mail. Here are my previous posts:

I have an @gmail address attached to my Outlook Mail account. I imported my contacts from WLM (the same @gmail addy, only to discover that only the contacts were imported/are listed in Mail>Contacts.
sigh
When tring to add email addies to the existing contact(s) I get an error message. I cannot save contacts - it says "Something went wrong and we are unable to load this page". This was not always the case; after WLM was retired (?!!?) I was able to add contacts manually which was a big bother. Thank heavens I kept my WLM program so that I am able to c&p the email addresses! I am not certain when the glitch ocuured; faily recently.

Not only that, but when trying to log in to Outlook Mail online (Windows 11, both Chrome and Edge), I am prompted to create an @outlook email addy . . . when I try different usernames to it says that they are already taken. Thinking I may have one already, I tried logging in with them (I would have to do the "forgot password" route had I succeeded). This returns an error message that no account by those names exist. Super frustrating.

I was told (on the 'nuther thread)to download the Windows Outlook App. I did so.

welp, I downloaded the Outlook for Windows app on my iPhone 16 Pro and, lo and behold, I can add contact email addies there. There on my tiny screen. I downloaded the app on my desktop; it says that I already have the most current version. I still cannot add contact email addresses on my PC, the same error message presents. I tried deleting one of the accounts (remember, I imported my contacts from WLM, only to discover that names only were added), then adding it back in. Now my nephew's contact is gone; I cannot even add his name to my contact list, unless I do so on my iPhone :-p

Outlook | Windows | New Outlook for Windows | For home
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Answer accepted by question author
Hornblower409 15,330 Reputation points
2026-07-19T01:32:52.5033333+00:00

@Lin Banks said

When tring to add email [addresses] to the existing contact(s) I get an error message.
cannot add contact email addresses on my PC

As you saw on the "previous" thread, this is a known bug impacting multiple users.

New Outlook. Can't Create Contact (It's back)

This is a known bug. There is nothing you can do from your end to fix it. It first showed up Jan 2026, was fixed by Microsoft, but now it's back again for some people. For details see:
https://learn.microsoft.com/en-us/answers/questions/5699385/i-cant-save-a-new-contact-in-new-outlook

About all you can try while waiting for Microsoft to fix it is submit a Problem Report. In App Problem Report from New Outlook for Windows

  • From the main menu: Help -> Feedback
  • {This should open the Help side panel}
  • Select "Report a problem"
  • Fill in the "Describe your problem ..." text box.
  • Can we contact you about this feedback -> Yes
  • Collect logs for feedback -> Yes
  • Click [Submit]

but when trying to log in to Outlook Mail online (Windows 11, both Chrome and Edge), I am prompted to create an outlook.com email

While you can use your GMail account with New Outlook for Windows You can only logon to Outlook Web ( https://outlook.cloud.microsoft/ ) using a Microsoft Account. e.g. one that ends with outlook.com, hotmail.com, etc.

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