win10 compatible games from Microsoft webstore won't load

Question

win10 compatible games from Microsoft webstore won't load

Jane Spiers 20

Freshly downloaded games from the webstore won't open. It goes to for a split second & then nothing! This is on a Lenovo running windows 10, however the same games load fine on my Acer running the exact same version of windows 10. I've checked & fixed any & all drivers but still nothing. Even through Steam & Xbox, nothing!

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Answer 1

Welcome Jane Spiers,

I understand how frustrating it can be when newly downloaded games will not launch on your Windows 10 Lenovo device, while the same games work correctly on another Windows 10 PC.

Before troubleshooting further, could you please clarify:

Are these Microsoft Store games, or do applications from multiple platforms (Microsoft Store, Steam, and Xbox app) all close immediately after launch?
Does the problem occur on a standard local administrator account, or only on your current Windows profile?

In the meantime, you can try these steps below to troubleshoot the issue:

Option 1: Check Windows Security protection history

Open Windows Security
Select Virus & threat protection
Review Protection history for any blocked game files

Option 2: Run System File Checker

Open Command Prompt as Administrator
Run: DISM /Online /Cleanup-Image /RestoreHealth
After it completes, run: sfc /scannow

Option 3: Perform a Clean Boot test

Press Windows + R, type msconfig, and press Enter
On the Services tab, select Hide all Microsoft services
Select Disable all
Restart the PC and test a game

Option 4: Repair Gaming Services

Open PowerShell as Administrator
Run: get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
Restart the PC
Reinstall Gaming Services from Microsoft Store

I hope the steps above help you deal with your issue.

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