Hi vasile teodorovici,

Thank you for providing those details. I know it's frustrating when Windows keeps asking for a restart to finish an update that never seems to install successfully.

Based on the information currently available, I'm not seeing any known issues reported specifically for Surface Pro 11 and KB5101650. The documented compatibility issue for this update currently applies to a limited number of Dell devices using certain Intel drivers.

To help narrow this down, could you let me know the exact error code shown under Settings > Windows Update > Update history for KB5101650? I'd also appreciate it if you could share your current Windows version and build number by pressing Win + R, typing winver and posting the results.

As a first step, I recommend running the Windows Update Troubleshooter. Go to Settings > System > Troubleshoot > Other troubleshooters, then run Windows Update. This tool can automatically detect and repair common update-related issues, including problems with update services, cached files and pending update operations.

Next, I'd suggest checking for any corruption in the Windows component store or system files. Open Command Prompt as Administrator and run the following commands one at a time:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

The DISM scan repairs the Windows image that Windows Update depends on, while SFC checks for damaged or missing system files and replaces them if needed. After both scans finish, restart the Surface and try Windows Update again.

Since the device continues to prompt for a restart, the update cache may be stuck in a pending state. You can try resetting the Windows Update components manually. Open Command Prompt as Administrator and run:

net stop bits
net stop wuauserv
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start bits
net start wuauserv

Once the commands have completed, restart the device and check for updates again. This recreates Windows Update's working folders and often resolves update installation loops.

It may also be helpful to check for related errors in Reliability Monitor. Press Win + R, type perfmon /rel and press Enter. Look for any red X entries around the time KB5101650 failed. If you see any Windows Update or installation-related errors, please share the details.

If the issue persists, you can try installing the update manually from the Microsoft Update Catalog. Microsoft has made KB5101650 available through the Catalog, including ARM64 packages for supported devices, which can sometimes succeed when Windows Update encounters an issue. [

If none of the above helps, I would also recommend performing a Clean Boot and then attempting the update again. This can help determine whether a third-party service, security software or startup application is interfering with the installation process.

*Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track. 

Please let me know the update error code and your winver results, I'll do my best to help you troubleshoot further.

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