Partner Center- Identity Verification Rejected

For identity verification, changing the primary email alone does not automatically create a new identity verification flow.

What the current status means:

• If identity verification is Rejected and there is no Fix now button, no further action is required in that flow because the account is suspended.
• If identity verification is Challenged, at least one user on the account must present verifiable credentials.

What to do next:

1. In Partner Center, go to Settings > Account settings > Legal info.
2. Open Verification summary and confirm the exact state shown for identity verification.
3. If the status is Rejected and there is no Resolve or Fix now option, use Get support / create a support ticket for Partner Center assistance.
4. Verify that the updated primary contact is a monitored work account associated with the company domain, not a personal email address.
5. Ensure the user details match the government-issued ID that will be used for identity verification. If there is a mismatch, either update the personal information in the tenant or use an ID with matching details.
6. If Partner Center later shows Resolve for identity verification, complete the verification from Settings > Account settings > Legal info > Legal business profile > View verification summary > Resolve.
7. Install Microsoft Authenticator on iOS or Android and use a current physical government ID such as a passport, driver’s license, or national ID.

Important details for the updated information:

• The primary contact email must be a monitored company work account that can send and receive email.
• Avoid using a personal email address.
• Only the tenant admin can update the Partner Center username details.
• Verification usually takes 3–5 business days. If more than five days pass without progress, contact support.

If the rejected state remains without any action button after the profile update, the supported path is to open a support request rather than trying to reapply manually from the same screen.

• Verify your account information when you enroll in a new Partner Center program
• Get verified credentials from a trusted ID verification vendor
• Verify or update your company profile information