Message "La récupération du compte a été bloquée"

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Message "La récupération du compte a été bloquée"

Jean-Paul Colard 20

I manage a mailbox to communicate with about 200 people. From time to time, I need to send messages to some tenths of people. Since last Sunday, after sending a short text mail to about 50 addressees (hidden), I receive the message that my account (the group mailbox) has been locked. Although I tried all recovery processes, resetting password, including waiting more than 24 hours, I receive "La récupération du compte a été bloquée". What should I do now ? (note: not for business, just a community of people)

Moved from: Outlook | Windows | Classic Outlook for Windows | For business

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Answer 1

Victor1-V 13,025 Microsoft External Staff Moderator

Note: I noticed that the blocked-account message is displayed in French. Since this question was posted in the English locale, I am responding in English to match the language of your query. If you would prefer the response in French, feel free to let me know.

Hello Jean-Paul Colard,

I understand that the mailbox remains locked even after you changed the password, completed the available recovery steps, and waited more than 24 hours.

Please note that this is a user-to-user forum, so contributors cannot access or unlock Microsoft accounts.

Since the message specifically states that “Account recovery has been blocked,” please complete the official Microsoft Account Reinstatement Form. This is the dedicated form used to request a review of a locked account. Provide an accessible contact email address and explain that the restriction appeared after sending one message to approximately 50 recipients using Bcc. After submitting the form, avoid sending duplicate requests because this may delay the review. The account review team will contact you through the email address entered in the form.

If you cannot submit the form or need guidance with the process, you may also try contacting Microsoft Support:

Visit the Microsoft Support contact page: Contact - Microsoft Support
In the search bar provided on the page, type "Account Recovery" and press Enter.
Click on the "Get Help" button that appears.
Scroll down the page until you see and click on the "Contact Support" option.
When prompted to select your product or service, choose "Other Products".
For the category, choose "Manage Account Security".
Look for and click on "Chat with a support agent in your web browser".
When prompted, provide a valid contact email where Microsoft can reach you regarding your case.
Explain your situation clearly: Be concise but provide all the relevant details.

Support options may vary by region, time, and sign-in status. A support agent can provide guidance, but cannot directly unlock the account, send a password-reset link, or change the account’s security information. The reinstatement form remains the appropriate channel for the account review.

For further details about the reinstatement process, please refer to Microsoft account has been locked.

If access is restored, consider using a mailing-list service for recurring messages to a large community, as Outlook.com applies sending limits that vary according to account history and subscription status. See Sending limits in Outlook.com.

I hope the account review team can help restore access.

Jean-Paul Colard 20 Reputation points

2026-07-17T14:06:09.1866667+00:00

Thanks for your answer ! (indeed a system installed in French, but I usually communicate in English)

I searched a lot on internet, Microsoft support sites, forums, "in IA mode"... but didn't find this "account reinstatement form". Will try asap.

Note: I've been managing this mailbox for 10 years now, and didn't have any problem until some months ago. Looks like Microsoft has applied more stricter restrictions...
Victor1-V 13,025 Reputation points Microsoft External Staff Moderator

2026-07-18T11:37:45.9+00:00

Thank you for the clarification.

A mailbox that has been used successfully for many years can still be subject to newer anti-spam and account protection mechanisms, so the timing you described may be consistent with changes to how sending activity is evaluated. However, only the account review team can determine the exact reason for the restriction.

For now, I would recommend proceeding with the Microsoft Account Reinstatement Form and the support steps provided earlier. Hopefully the review process will clarify the situation and help restore access to the account.
Jean-Paul Colard 20 Reputation points

2026-07-18T11:53:40.5933333+00:00

Yes, I filled in the Microsoft Account Reinstatement Form yesterday, received an answer tonight that I could reactivate my account, followed the steps, but still got the answer : « La récupération du compte a été bloquée »
Victor1-V 13,025 Reputation points Microsoft External Staff Moderator

2026-07-18T12:01:30.36+00:00

Thank you for the update. Since the reinstatement request was reviewed and you received confirmation that the account could be reactivated, but the same message still appears afterward, this is no longer something that can be further diagnosed from the forum.

At this point, I recommend contacting Microsoft Support using the steps provided earlier and letting them know, so they can review the next available support path and confirm whether any additional action is required.

I hope you can get clarification from the support team and regain access to the account soon.
Jean-Paul Colard 20 Reputation points

2026-07-19T09:09:09.86+00:00

Access was successfully restored today.; Thanks for the tip for the account reinstatement !
Ian-T 12,305 Reputation points Microsoft External Staff Moderator

2026-07-20T09:57:42.01+00:00

Hi

Great to hear it from you. Hopefully things will run smoothly from now on from your side. Thank you for your patience and understanding. Have a lovely day