Request for Account Review – Phone Verification Unavailable

Getting_Adam 65 Reputation points
2026-07-16T17:12:26.6766667+00:00

Hello,

Thank you for your response.

I understand that phone verification is required to redeem Microsoft Rewards. However, my issue is different.

When I try to verify my account, I do not receive the option to complete phone verification. Instead, I immediately receive the message:

"Phone verification is not available at this time."

I have already checked the common troubleshooting steps. I am not using a VPN or proxy, and I am redeeming rewards from the correct region.

Could you please review my Microsoft Rewards account to determine why phone verification is unavailable and whether this issue can be resolved?

Thank you for your time and assistance.

Kind regards,

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Answer accepted by question author
Lychee-Ng 28,395 Reputation points Microsoft External Staff Moderator
2026-07-17T03:00:53.48+00:00

Hi Getting_Adam, 

I can understand how frustrating it is to be unable to verify with phone, even after trying multiple common troubleshooting steps. If the issue is occurring before you start the process, then this is different from the usual redemption or region-related issues. It's reasonable to request manual reviews. 

Unfortunately, Microsoft Q&A is just a user-to-user support forum, and contributors here do not have the ability to review account status or verification settings. The correct path would be to contact the Microsoft Rewards Support team directly and request an account review: 

User's image

  • Consider including as much details as possible:
    • The exact error message shown.
    • Your Microsoft Rewards region/country.
    • The reward you are attempting to redeem.
  • Submit the request and wait for the team to reach out
  • Check all your inboxes (Spam, Junk, ...) not to miss it.

I know this is not the direct escalation you're hoping for, but your request requires access to your account's backend information. Rewards Support is the only team that can investigate the cause and determine whether the issue can be resolved.

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  1. AI answer

    2026-07-16T17:12:59.92+00:00

    Phone verification for Microsoft Rewards cannot be manually reviewed or reset through standard support responses. If verification is unavailable, the supported actions are:

    1. Stop making repeated verification requests, because excessive or repetitive requests can trigger a temporary block.
    2. Wait and try again later, since temporary blocks and regional traffic protections can resolve automatically after some time.
    3. Confirm the phone number is a mobile or landline number and not a VoIP number.
    4. If too many unsuccessful phone verification attempts were made, wait 48 hours before trying again.
    5. If the issue continues, contact Microsoft Rewards Support for account-specific investigation: Microsoft Rewards Customer Support.
    6. If sign-in or verification method issues affect the Microsoft account more broadly, use the Sign-in helper or Contact Microsoft Support.

    There is no supported alternative to bypass phone verification for Microsoft Rewards redemption.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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