My Word, Excel & Powerpoint Subcrriptions are telling me to resubscribe - but I have a subscription. Can't access or change documents.

Julia 0 Reputation points
2026-07-16T17:01:56.06+00:00

Hi anyone who can help!

I have an annual subscription to MS Office Word, Excel & Powerpoint. Out of the blue this week, all three programs, when I open them, have a banner across the page saying I need to resubscribe, and disables my ability to create any new documents.

a) I've tried restoring my previous purchase - this doesn't work.

b) I've tried following steps from a forum page - did not work.

c) I have also updated all three from my software updates page. This did not change anything.

d) I have a two year-old MacBook Pro OS 15.7.7 (24G720)

Help! Or is there a phone number where I can talk to actual human being. So frustrated!!

Microsoft 365 and Office | PowerPoint | For business | MacOS
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  1. Hendrix-C 19,985 Reputation points Microsoft External Staff Moderator
    2026-07-16T17:58:33.3133333+00:00

    Hi Julia,

    Based on your sharing, it seems like you are experiencing the License not found error in Microsoft 365/Office running on MacOS which has occurred after the recent update on July 13.

    Since you have tried updating the apps but the issue still persists, please try reinstalling directly from Microsoft download page, not from Mac App Store:

    • Completely delete the apps from your machine by going to Finder > Application > drag all apps into Trash > empty Trash
    • Sign into My account with your Microsoft account and go to My account > Install Office
    • The installer for Mac will be downloaded, and you can try reinstalling via that path to see if it helps.

    You can refer to this thread for more detailed information about this issue: 0x0 Error After Mac Update July 14th, 2026 - Microsoft Q&A

    Please give it a try and let me know whether it works. If not, please feel free to reach out again in the comments on this post. I'm happy to assist you further

    Thank you for your understanding and cooperation. I'm looking forward to your reply.

    If the answer is helpful, please click "Yes" and kindly upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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