Personal account stuck as "Company" type — cannot complete individual tax profile (W-8BEN-E instead of W-8BEN), and support ticket form fails

I registered a Microsoft Store developer account using a personal Microsoft account, intending to publish as an Individual. However, my account is classified as "Company": the tax profile only loads the W-8BEN-E form (requiring a U.S. business address I don't have), and I was never charged the individual registration fee.

I cannot open a support request in Partner Center — it always returns "There was a problem creating your service request. Please wait 10 minutes and try again," even after several days.

An email to devcenterprosupport@microsoft.com bounced back.

I'm an individual in Brazil and want to publish as an Individual account with the W-8BEN form.

Could a moderator help change my account type from Company to Individual, or point me to a working support channel?

Seller ID: 95102220

Region: Brazil