I am unable to access my Personal Vault on OneDrive

Question

I am unable to access my Personal Vault on OneDrive

Andrew C 20

I can log into OneDrive and access my files without difficulty, but when I try and unlock my Personal Vault, I'm getting the following message: "Please try again or refresh the page. unlock required. Correlation ID: cd6f27a2-006d-2001-66b0-f7c0c6992f83"

I also note that I am unable to access "View my Account" - I get a blank screen. However, I can access my Personal Vault using exactly the same passkey from my phone...

I am using macOS Tahoe 26.5.2 and Safari Version 26.5.2 (21624.2.5.11.8). I have also tried using Chrome Version 150.0.7871.115 (Official Build) (arm64).

Any assistance would be appreciated.

Andrew.

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Answer accepted by question author

SD - IA 179.4K Independent Advisor

Great work, I am hopeful they will provide you a temporary workaround.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if you have no other questions, please take a moment to close the ticket by pressing Yes.

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Answer 1

SD - IA 179.4K Independent Advisor

Hi Andrew,

I can understand the frustration caused by the issue. I think this is some ongoing issue with Vault on Web, as several reports are seen by me lately:

https://learn.microsoft.com/en-in/answers/questions/5938057/cant-access-my-personal-vault

Please open OneDrive on the web first:

https://onedrive.live.com/

Use this link to get in touch with the OneDrive support team:

https://go.microsoft.com/fwlink/p/?LinkId=528676

A OneDrive agent should assist you further and notify you when it is fixed.

A friendly reminder that this is a community support forum where users help other users. Advisors here cannot make changes to Microsoft services or access internal systems. We can only provide technical guidance, suggest troubleshooting steps based on your issue - have a great day!

I look forward to hearing from you to get the results of the troubleshooting.

Andrew C 20 Reputation points

2026-07-15T10:47:31.7633333+00:00

Many thanks Sumit - I've contacted the OneDrive support team and will let you know how I get on...
Andrew C 20 Reputation points

2026-07-22T11:42:34.8866667+00:00
Dear Summit,

After a week of detailed help from the support team, the following recommendation fixed the problem:

"Upon reviewing the shared logs, we found you are unable to unlock your Vault because your web browser could not be authenticated as the granted permission is expired.

We advise you to try following the steps below:

Sign onto OneDrive website [https://onedrive.live.com](https://emea01.safelinks.protection.outlook.com/ap/od-59584e83/?url=https%3A%2F%2Fonedrive.live.com%2F&data=05%7C02%7C%7Cb2e6c038208440d37e4608dee68a5f26%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639201679132374742%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3OqTmIwZx3mZHA7KhZT8rg7XoQWT1G%2FXQX3Ed5j91xY%3D&reserved=0"Original URL: https://onedrive.live.com/

Click to follow link.") in a private/incognito tab.

Click on Personal Vault icon.

When it asks to sign in click on Sign in option.

If your macOS asks to use saved Passkey, click on Cancel option.

Click on Other ways to sign in.

Then select different verification methods such as recovery email.

Enter the received code.

Your Vault will be unlocked."

Hope this might be useful for others and thank you for pointing me in the right direction!