I have Planner 1 License for Project For Web, but suddenly some of the features are greyed out e.g. Promote task and Make subtask - which I use a lot to structure all the tasks

Hi  

Although you have a valid Planner Plan 1 (formerly Project Plan 1) license, the issue may not be related to licensing. We have seen instances in Project for the web / Planner Premium where the Make subtask and Promote subtask options become unavailable when a filter is applied to the project view. 

1. Verify Your License 

• Confirm that your account has an active Planner Plan 1 (formerly Project Plan 1) license. 
• If needed, please contact your Microsoft 365 administrator to verify the license assignment. 
• Project Plan 3 or higher also provides access to these features.  

2. Sign Out and Back In 

• Sign out of Planner/Project for the web and then sign back in. 
• Reopen the project and check whether the Make subtask and Promote subtask options are available. 

3. Remove Any Active Filters 

• In the project grid, clear any filters, grouping, or search criteria that may be applied. 
• We have seen cases where hierarchy-related actions become disabled when the task list is filtered. After clearing the filters, please test the functionality again. 

4. Confirm Whether the Issue Is Project-Specific 

• Does this occur in all projects or only in one particular project? 
• If possible, open another Project for the web plan and verify whether the same options are available there. 

5. Check with Other Project Members 

• Ask another user with appropriate access and licensing to open the same project and verify whether they can create or promote subtasks. 
• This will help determine whether the issue is specific to your account or related to the project itself. 

6. Use a Supported Interface 

• Access the project through the Planner web experience or Microsoft Teams and verify whether the behavior is the same. 
• If possible, also try an InPrivate/Incognito browser session to rule out browser caching issues. 

I hope this information is useful. Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well. 

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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