New Microsoft Outlook Error

Good afternoon,

I'm having an issue with this issue, it happened yestraday with an end user. I'm not sure if it's a corrupted account or if it's been configured incorrectly, but the issue occurred out of nowhere.

Troubleshooting steps taken:

Step 1: Close Windows App

Right-click the Start button.

Click Task Manager.

Find Windows App in the list.

Click it.

Click End task.

Open Windows App again.

Try connecting.

Step 2: Restart the computer

Click Start.

Click the Power button.

Click Restart.

After the computer restarts, open Windows App.

Try connecting again.

Step 3: Repair Windows App

Right-click the Start button.

Click Installed apps.

Find Windows App.

Click the three dots beside it.

Click Advanced options.

Scroll down.

Click Repair.

Wait for it to finish.

Open Windows App and test it.

Step 4: Reset Windows App

Only do this if Repair did not work.

Go back to: Start → Installed apps → Windows App → three dots → Advanced options

Scroll down.

Click Reset.

Click Reset again to confirm.

Open Windows App.

Sign back in with:

[[Moderator note: personal info removed] ]

Try connecting again.

Step 5: Update Windows App

Open the Microsoft Store.

Click Library on the left.

Click Get updates.

Let Windows App update.

Restart the computer.

Try connecting again.

Step 6: Reinstall Windows App

Only do this if none of the steps above worked.

1. Right-click Start.
2. Click Installed apps.
3. Find Windows App.
4. Click the three dots.
5. Click Uninstall.
6. Restart the computer.
7. Open the Microsoft Store.
8. Search for Windows App.
9. Click Install.
10. Open it and sign in again.

I even tried looking into Exchange Online, but I wasn't successful. Is there anything else I can do to resolve this challenge for the user?

Error Message: {"SessionId":"[Moderator note: personal info removed] ","Timestamp":[Moderator note: personal info removed] ,"Error":"MISSINGEMAILINFO undefined"}