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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 15%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Not sure why I keep getting this error message on my subscription for PowerPoint ONLY. I have a MacBook Air and WORD and EXCEL are both activated but PowerPoint keeps giving me an error message. My subscription does not expire until October - and I have had it for MANY years. There is no support number to call - so frustrating. Help?
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Hello
What's your MacOS's version number?
Tahoe 26.5.2 is supported. But it does appear a lot of users are reporting the same issue due to the change effective yesterday for the MacOS 12 and under.
Can you follow the instruction here to fully remove the Office and then reinstall, see if it helps.
Is there any reason you already marked that it didn't resolve your issue before I had the chance to gather the necessary information? Let me know if I miss anything?
I have low vision and wasn't sure what to click. I'm very sorry. Due to my disability, I call a support number to help me resolve issues like this. As a person with a disability, I am very frustrated with MS right now. Thank you for trying to help.
Ok, I just want to make sure it wasn't due to anything i said.
Do you think you would be able to carry out the instructions I shared with you in the article I sent?
If not, Microsoft does have Office accessibility support, but it is Monday to Friday 5am to 9pm PST, Sat - Sun 6am - 5pm PST. Use this page: https://www.microsoft.com/en-us/accessibility/disability-answer-desk Scroll down to close to the bottom to find an option that works for you. It should be under "Windows and Office accessibility support"
Tahoe 26.5.2
I have low vision and wasn't sure what to click. I'm very sorry. Due to my disability, I call a support number to help me resolve issues like this. As a person with a disability, I am very frustrated with MS right now. Thank you for trying to help.
Thank you so much! I will go to that website!
You are welcome.